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This Remote Desktop Service is provided by Washington State University to access to secure resources. Only use this service to conduct WSU Business. Any and all use of this service is logged.

For users who need the ability to work from home or abroad, this guide will help setup a secure VPN and Remote Desktop Client to your work computer.

Before proceeding, please contact your supervisor and your ASIS Representative to ensure that you have permission and access to use this service.

To do so, please Raise a Request using the ASIS Service Desk.

This article requires the user to have a WSU VPN Client installed on their computer. If you do not have this application installed and set-up, please refer to How to Connect to the Main Campus Network.

If you are a CHS Employee, please refer to How to Connect to the CHS Network and Remote Desktop.

Step-by-step guide

  1. On the work computer, click on the "start menu" in the bottom-left corner of the screen.

  2. Type "About"
    Windows lets you search from anywhere in the start menu, so you do not need to click into a specific search bar.
  3. Click on the first option you see, it should match the image below.
  4. In the new window, write down the "Device Name" and add "" to the end of it.
    For the example below, the "device name" is "CUB-JDS-VIRT-01" and the information that I would write down is "".
    This information is very important for later steps. Do not lose it.
    This PC Name is unique to your work computer, do not copy someone else's PC name or use the example provided in this document.

    These are the only steps that need to be performed on the work computer. The rest of the following steps are on a personal computer or assigned mobile device.
  5. Launch the PaloAlto Global Protect Application and connect to the proper VPN service.
    1. Download and install the Microsoft Remote Desktop Application from the AppStore
    2. Open the app that was just downloaded.
    3. Click "Add PC"

    4. Enter the information you wrote down in Step 1 under "PC name", for the example below, I used "".
      Your PC Name will be different. Do not use the example PC Name.

      If your internet connection is limited, expand step e. Otherwise, continue.

      1. Click "Display"
      2. Select the dropdown menu next to "Color Quality" and select "Medium"
    5. Click "Add"
    6. Double click on the newly created entry and enter your Network ID (NID) credentials in the following format, as shown below:
    7. When prompted for certificates, click "Continue"
    1. Press and hold the Windows key and then press the R key.
    2. In the text box, type in "mstsc" and click "OK"
    3. In the next window, type the full computer name you noted from step 1. The computer name should look similar to this: "[computername]"

      If your internet connection is limited, expand step d. Otherwise, continue.

      1. Click "Show Options"
      2. Click "Display"
      3. Click the dropdown menu under "Colors" and select "High Color"
      4. Click on the "Experience" tab
      5. Ensure that the dropdown menu has "Detect connection quality automatically" selected. 
        If you are experience performance issues, modify this setting until the performance is appropriate.
    4. Click "Connect"
    5. In the "Windows Security" window, click on "Use a different account", then type in your network ID (NID for short) in the following format:
      The password is your regular WSU NID password.
    6. If the next window that pops up asks you if you trust this connection, click yes.
  6. Congratulations! You have successfully connected to your work computer from home.

If you have any questions or would like additional assistance, please Raise a Request using the ASIS Service Desk.

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