Features

A history of Canvas updates, planned maintenance, and outages is available below. To review the operational status of Canvas, visit the Canvas status web page.

Audience

System IT, Staff, Students

Cost

N/A

Request

To receive notifications on Canvas updates, planned maintenance, and outages, please join the Canvas Updates email list by visiting lists.wsu.edu and selecting the Canvas-Updates option from the dropdown menu.

Documentation 

SystemDate and TimeTypeNotes
WSU Canvas Instance

July 19th, 2024
11:25 a.m. - 11:43 a.m.

Page Errors

Some users were experiencing page errors when accessing Canvas. Engineers have implemented a fix.

WSU Canvas Instance

June 18th, 2024
4:17 p.m. - 4:51 p.m.

Page Errors

Users may be seeing errors when trying to send conversation messages. Canvas engineers are investigating the issue.

WSU Panopto Instance

May 30th - June 6th, 2024

Unexpected Issues

Video playback statistics for the minutes delivered are not recorded if the browser tab loses focus of the window containing the viewer (i.e. if a user switches tabs or rearranges windows in a way that hides the browser window containing the viewer). Even if the viewer is only hidden for a brief period of time, playback statistics will no longer be recorded for that user’s view of the video unless the video is refreshed by reloading the page. Please note that a view will still be recorded in this scenario, but the playback minutes are not. Unfortunately, mitigation is unavailable for this issue and affected viewing data will be lost.

WSU Canvas Instance

June 12th, 2024
10:35 a.m. - 11:07 a.m.

Page Errors

Some users were experiencing the error “This website is under heavy load.” and were unable to access Canvas. 

WSU Canvas Instance

May 29th, 2024
1:11 p.m. - 1:35 p.m.

Page Errors

Some users were encountering an "invalid credentials" error when attempting to utilize integrations that use user-generated tokens. A fix has been implemented.

WSU Canvas Instance

May 16th, 2024
1:48 p.m. - 2:05 p.m.

Page Errors

Some users were encountering long load times or "failed to respond" errors when accessing New Analytics or Admin Analytics.

WSU Canvas Instance

April 20th, 2024
12:09 p.m. - 2:10 p.m.

Page Errors

Some users were experiencing errors in Canvas when accessing files and Studio links. Canvas engineers have implemented a fix.

WSU Canvas Instance

April 13th, 2024
11:46 a.m. - 11:58 a.m.

Page Errors

Rollcall Attendance was not updating grades. A solution was implemented and Graded Attendance points updated in courses and reports can once again be run reliably.

WSU Canvas Instance

April 5th, 2024
10:00 a.m. - 10:17 a.m.

Unexpected Outage

Some students were not able to submit to assignments when Assignment Enhancements are turned on. Engineers have implemented a fix for this issue.

WSU Canvas Instance

March 21st, 2024
1:05 a.m. - 3:05 a.m.

Scheduled OutageCanvas will be performing a brief maintenance. Users may not be able to access Canvas while the event is underway. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.
WSU Canvas InstanceMarch 5th, 2024

Page ErrorsSome users who use Xfinity/Comcast as their internet service provider (ISP) are receiving errors when attempting to access Canvas. The Canvas Devops team has recommended that the affected users reach out to their ISP's support team for further assistance.
WSU Canvas InstanceFebruary 13th, 2024
10:39 a.m. - 11:36 a.m.
Page ErrorsSome users were experiencing "500" errors when accessing Canvas.
WSU Canvas InstanceFebruary 1st, 2024
9:49 a.m. - 12:05 p.m.
Page ErrorsSome users were encountering errors when attempting to load a small subset of LTI tools. 
WSU Canvas InstanceJanuary 10th, 2024
10:00 a.m. - 11:15 a.m.
Page ErrorsUsers were experiencing error messages when copying or syncing New Quizzes.
WSU Canvas InstanceOctober 13th, 2023
9:51 a.m. - 12:31 p.m
Page ErrorsUsers were receiving "Sorry, an error occurred" message when accessing Admin Analytics. 
WSU Canvas InstanceSeptember 21st, 2023
1:05 a.m. - 3:05 a.m
Scheduled OutageCanvas will be performing a brief maintenance. Users may not be able to access Canvas while the event is underway. Interruption is only expected to last up to fifteen minutes during the event, but the full duration of the window may be utilized if needed.
WSU Canvas InstanceAugust 28th, 2023<br />
6:36 p.m. - 6:40 a.m
Page Errors and Long Load TimesSome users were experiencing page errors when attempting to access Canvas.
WSU Canvas InstanceJune 13th, 2023<br />12:36 p.m. - 2:08 p.mUnexpected OutageMultiple Canvas features were impacted by an AWS degradation. This incident has been resolved.
WSU Canvas InstanceMay 17th, 2023<br />11:48 a.m. - 5:41 p.mUnexpected IncidentUsers preferred email, SMS, and push notifications were no longer being sent. The backlogged notifications were sent in batches over the following 3 hours. 
WSU Canvas InstanceMay 24th, 2023<br />1:29 p.m. - 2:01 p.mPage Errors and Long Load TimesSome users attempting to access Canvas may have received page errors or slow load times.
WSU Canvas InstanceApril 6th, 2023<br />1:05 a.m. - 3:05 a.mScheduled Outage Canvas will be performing a brief maintenance to prepare for the upcoming Focal/Pg14 upgrade. Interruption is only expected to last up to five minutes during the event, but the full duration of the maintenance window may be utilized if needed.
WSU Canvas InstanceFebruary 23rd, 2023<br />12:24 p.m. - 12:53 p.mPage Errors and Long Load TimesSome users were experiencing page errors and long load times when accessing Canvas. This incident has been resolved.
WSU Canvas InstanceFebruary 20th, 2023<br />9:12 a.m. - 9:55 a.m500 Errors when accessing SCORM filesA small percentage of users were unable to load SCORM packages in Canvas. This incident has been resolved.
WSU Canvas InstanceJanuary 16th, 2023<br />6:18 p.m. - 6:37 p.mUnexpected SlownessSome users were encountering long load times while accessing Canvas.
WSU Canvas InstanceNovember 25, 2022<br />10:58 a.m. - 5:05 p.mUnexpected access issuesSome users are experiencing long load times for New Quiz attempts.
WSU Canvas InstanceOctober 28, 2022<br />12:28 p.m. - 12:34 p.mUnexpected access issuesUsers were receiving errors when trying to access Canvas.
WSU Canvas InstanceOctober 24, 2022<br />9:39 a.m. - 10:05 a.m.Unexpected access issuesSome users were receiving errors when trying to access Canvas.
WSU Canvas InstanceOctober 19, 2022<br />4:54 p.m. - 5:14 p.m.Unexpected Page ErrorsUsers were experiencing a "Failed to submit event: ActiveRecord::RangeError: PG::NumericValueOutOfRange: ERROR:  integer out of range." error when attempting to upload SCORM files to Canvas. This incident has been resolved.
WSU Canvas InstanceSeptember 30, 2022<br />3:30 p.m. - 4:00 p.m.Unexpected Page ErrorsSome Canvas users may have encountered page errors when working in Canvas.
WSU Canvas InstanceSeptember 26, 2022<br />8:25 a.m. - 8:45 a.m.Unexpected SlownessUsers were experiencing Slow Load Times and Page Time Outs when accessing Canvas. 
WSU Canvas InstanceSeptember 21, 2022<br />11:07 a.m. - 11:36 a.m.Unexpected OutageUsers were experiencing Slowness and errors when accessing Canvas in the US region.
WSU Canvas InstanceSeptember 15, 2022<br />5:58 a.m. - 6:15 a.m.Unexpected OutageSome users were experiencing an error when trying to view files within the Speedgrader application. This issue is resolved.
WSU Canvas InstanceSeptember 13, 2022<br />2:53 p.m. - 3:56 p.m.Unexpected OutageUsers were receiving an error stating "Service is currently unavailable. Try again later." when accessing files in Canvas Doc Viewer. This issue is resolved.
PanoptoJune 25, 2022<br />6:00 p.m. - 9:00 p.m.Scheduled Outage The Panopto Cloud will be updated with the latest features and improvements. During the downtime, you will not be able to access videos on your Panopto site and any attempts to upload from recording clients will result in a "Server unable to connect" message.
WSU Canvas InstanceJune 23, 2022<br />1:05 a.m. - 3:05 a.m.Scheduled OutageA brief Canvas maintenance will be performed Thursday June 23rd from 1:05 AM - 3:05 AM PST. The latest updates for Canvas database and libraries will be applied.
WSU Canvas InstanceJune 3, 2022<br />10:59 a.m. - 11:29 a.m.Unplanned OutageSome Canvas users were receiving page errors  when attempting to import or export content.
Crowdmark OutageMay 29, 2022<br />4:00 a.m. - 10:00 a.m.Scheduled OutageThe Crowdmark grading and assessment system will be unavailable on Sunday, May 29, 2022, from 4:00 am to 10:00 am PST for scheduled maintenance.
WSU Canvas InstanceMay 16, 2022<br />6:23 a.m. - 11:03 a.m.Unplanned OutageCanvas users may have encountered page errors when accessing various documents in Canvas (for example when viewing submissions in Speedgrader).
WSU Canvas InstanceMay 13, 2022<br />7:13 a.m. - 10:32 a.m.Unplanned OutageCanvas users may have receiving errors and long load times when previewing submissions in SpeedGrader. 
WSU Canvas InstanceApril 28, 2022<br />5:49 a.m. - 11:04 a.m.Unplanned OutageUsers were receiving 502/503 errors when accessing content in Docviewer.
WSU Crowdmark InstanceMarch 6, 2022<br />4:00 a.m. - 8:00 a.m.Scheduled OutageThe Crowdmark grading and assessment system will be unavailable on Sunday March 6, 2022, from 4:00 am to 8:00 am PST for scheduled maintenance.
WSU Canvas InstanceDecember 22, 2021<br />4:25 a.m. - 6:25 a.m.Outages, slowness, and error messagesAmazon Web Services (AWS) experienced errors that caused Canvas slowness and occasional page errors.
WSU Crowdmark InstanceDecember 30, 2021<br />5:00 a.m. - 9:00 a.m.Scheduled OutageThe Crowdmark grading and assessment system will be temporarily unavailable to perform an annual tune-up and upgrading of infrastructure to maintain the security, performance, and stability of the platform.
WSU Panopto InstanceJanuary 8, 2022<br />6:00 p.m. - 10:00 p.m.Scheduled OutageThe Panopto Cloud will be updated with the latest features and improvements. During the downtime, you will not be able to access videos on Panopto and any attempts to upload from recording clients will result in a "Server unable to connect" message.
WSU Canvas InstanceJanuary 6, 2022<br />12:05 a.m. - 2:05 a.m.Scheduled OutageCanvas will be performing a brief maintenance event to apply a database update that fixes several data corruption bugs.
WSU Canvas InstanceDecember 7, 2021<br />8:06 a.m.-December 8, 2021 2:53 a.m.Outages, slowness, and error messagesAmazon Web Services (AWS) has experienced some errors that may include slowness with Canvas web pages and potentially occasional errors. AWS has engineers actively working to resolve these errors.
WSU Canvas InstanceOctober 30, 2021<br />11:00 PM -1:00 AM PDTScheduled OutageCanvas will be performing a maintenance event on 10/30/2021 at 11:00 PM. Users will not be able to access Roll Call Attendance for up to two hours while the event in underway. 
WSU Canvas InstanceSeptember 16, 2021
6:44-7:34 a.m. PST
Unexpected OutageUsers may have received Status 500 errors when accessing Canvas.
WSU Canvas InstanceSeptember 16, 2021
1:05-1:06 a.m. PST
Scheduled MaintenanceCanvas will be unavailable as improved incident detection functionality is installed.
New QuizzesAugust 23, 2021
8:11-8:33 a.m. PST
Slowness and error messagesSome users may have experienced slowness or errors when accessing New Quizzes in Canvas.
WSU Canvas InstanceAugust 19, 2021
1:00-1:30 a.m. PST
Unexpected Outage/MaintenanceCanvas will be performing maintenance to the Office365 LTI on August 19th, starting at 1:00 AM which is expected to last up to 30 minutes. The LTI will be inaccessible during this maintenance event.
Office 365 IntegrationAugust 18, 2021
12:40-1:36 p.m. PST
Unplanned OutageSome users were experiencing 500 page errors when accessing O365 via Canvas.
WSU Canvas InstanceAugust 10, 2021<br />1:44-2:39 p.m. PSTEnrollment UnavailableUsers were unable to view their enrollment within Canvas
WSU Canvas InstanceAugust 3, 2021<br />1:25-2:04 p.m. PSTUnexpected OutageDue to page errors, canvas was inaccessible to select users during this timeframe.
SCORM LTI IntegrationJuly 17. 2021<br />7-8 a.m. PT (five minute period in this timeframe)Scheduled MaintenanceCanvas will be improving security surrounding the SCORM LTI.
WSU Canvas InstanceJuly 15, 2021<br />1:05-1:30 a.m. PTScheduled MaintenanceCanvas will be performing database updates.
WSU Canvas InstanceMay 3, 2021<br />1-2 a.m. PSTScheduled MaintenanceCanvas will be updating the back-end database management system to address a bug that could otherwise result in long periods of downtime for Canvas users.
Scorm LTI IntegrationApril 10, 2021<br />1–2 a.m. PSTLTI MaintenanceCanvas is performing database upgrades to the Scorm LTI causing the integration to be unavailable during this timeframe.
WSU Canvas InstanceApril 3, 2021<br />12:35-2:38 p.m. PSTMicrosoft O365 Authentication IssuesCustomers were reporting issues using Microsoft O365 in their Canvas instance. The Canvas engineering team was able to identify the cause and implemented a fix to alleviate the behavior. 
WSU Canvas InstanceMarch 29, 2021<br />5:43-7:12 a.m. PSTPage Timeout ErrorsUsers may have experienced page timeout errors when navigating Canvas.
WSU Canvas InstanceMarch 25, 2021<br /> 6:57-7:30 a.m. PSTPage Errors and Load TimesUsers may have experienced long load times or page errors when accessing Canvas.
WSU Canvas InstanceMarch 3, 2021<br />1:30-1:59 p.m. PSTUnplanned Canvas OutageUsers were reporting errors when attempting to access Canvas. This outage was resolved by the Canvas team.
WSU Canvas Instance12-Feb-21Errors When Accessing CanvasA small amount of users experienced slow load time and/or page errors when accessing Canvas. Canvas was able to implement a fix to stop these issues.
PanoptoDecember 19, 2020<br />6-9 p.m. PTScheduled MaintenancePanopto services, recordings, and the Panopto website will be unavailable for system maintenance during this time.
WSU Canvas Instance16-Dec-20500 Errors on Canvas PagesSome customers may have experienced 500 errors when accessing pages inside of Canvas. This error was resolved at 3:13 p.m.
WSU Canvas Instance25-Nov-20Amazon Web Service ErrorsSome users are experiencing a larger amount of error messages when processing requests sent through Amazon Web Services (AWS).
CrowdmarkDecember 6, 2020<br />6-8 a.m. ETScheduled MaintenanceThe Crowdmark team is making improvements to their remote exam and homework workflow. Please be advised that Crowdmark will be unavailable on <strong>Sunday December 6, 2020 from 6:00 a.m. to 8:00 a.m. ET</strong> for scheduled maintenance.
WSU Canvas InstanceOctober 29, 2020<br />9:15 a.m.-9:53 a.m. PDTGateway ErrorsSome users encountered various issues with integrations in Canvas when a portion of requests failed to be routed by a network gateway within the Amazon Web Services (AWS) infrastructure. Canvas resolved this issue by sending requests over a different gateway.
WSU Canvas InstanceOctober 10, 2020<br />12 a.m.–6 a.m. PDTScorm LTI MaintenanceUsers will be unable to access the Scorm LTI tool for the duration of this maintenance.
WSU Canvas Instance23-Sep-20Some users may be experiencing intermittent 502 page errors.Some users may be experiencing intermittent 500 Page Errors when accessing Canvas.
WSU Canvas Instance22-Sep-20Some Users May Be Experiencing Slowness Or 504 ErrorsSome users are experiencing slow load times when accessing Canvas.
Google Apps LTIAugust 29, 2020<br />10-11 p.m.Emergency MaintenanceGoogle Apps LTI will be updating the database. No downtime is expected, but you may have slower load times.
WSU Canvas InstanceAugust 26, 2020<br />12:10–12:30 a.m. PDTPlanned Canvas OutageA mandatory database update from Amazon Web Service is causing this outage.
Google Apps LTIAugust 26, 2020<br />12-1 p.m.Emergency MaintenanceGoogle Apps LTI will be updating the database. No downtime is expected, but you may have slower load times.
WSU Canvas Instance25-Aug-20Canvas File Download ErrorsCustomers in the U.S. region have reported seeing 503 errors occasionally when attempting to access or download files from Canvas. Developers are aware of the issue and working to resolve it as quickly as possible. In the meantime, if you encounter the error we have seen that refreshing the page and then attempting to access the file again has resolved the error.
WSU Canvas InstanceAugust 24, 2020<br />6:45-11:44 a.m. PDTCanvas SlownessSome users were experiencing slow load times or 504 errors.
WSU Canvas InstanceAugust 17, 2020<br />7:02-8:27 a.m. PDTUnplanned Canvas OutageUsers were unable to use the Office LTI application for assignments, collaborations, or any other course content in Canvas. The resources we had in place for this tool were unable to accommodate the number of user requests it was receiving.
WSU Canvas InstanceAugust 13, 2020<br />12:47-9:18 p.m. PDTUnplanned Canvas OutageCustomers may have experienced slowness when creating new quiz sessions, and intermittent but self-recovering authorization failed warnings.
WSU Canvas SystemJuly 30, 2020<br />10:30–11 p.m. PDTCanvas LTI Maintenance EventCanvas support will be performing maintenance on the Office 365 LTI within the WSU Canvas instance on July 30, beginning at 10:30 p.m. PDT and lasting for 30 minutes.

Users will have access to Canvas during this maintenance. However, those courses which have the Office 365 integration added into Canvas will be unable to access the Office 365 integrations within their course space during this maintenance window. All access will be restored by 11:00 p.m. PDT.
WSU Canvas InstanceJuly 7, 2020<br />11:40 a.m.-12:20 p.m. PDTUnplanned Canvas OutageUsers were experiencing "Site cannot be reached" errors when attempting to log into Canvas. Canvas will be researching the cause of this issue.
WSU Canvas InstanceJuly 3. 2020<br />12-12:30 a.m. PDTCanvas Maintenance EventCanvas support will be performing a brief maintenance event on the WSU Canvas instance on July 3rd beginning at 12:00 am.

This maintenance event will last for up to 30 minutes and users will not be able to access Canvas for up to 15 minutes while the maintenance event is underway. However, full access and functionality within the WSU Canvas instance will be restored no later than 12:30 am PDT.
New Quizzes Outcomes serviceJune 30, 2020<br />10-10:30 p.m. PDTDatabase maintenanceCanvas support is performing database maintenance on the Outcomes service for New Quizzes on June 30, beginning at 10:00 PM PDT.

The maintenance will last no longer than 30 minutes, so full functionality will be restored by 10:30 pm PDT.

Users will have access to Canvas during this maintenance. However, instructors will be unable to interact with outcomes within New Quizzes for approximately 3-5 minutes at some point during this maintenance process, and should plan work needs accordingly.

Thank you for your patience as the team works to continue the best user experience possible with timely maintenance.