Features
A Service Level Agreement (SLA) is a service-based commitment between Information Technology Services (ITS; the service provider) and the customer procuring the technology service.
Each SLA includes:
- A description of the serviceService term and costs
- Service performance, support and service level targets (agreed upon maintenance and response processes)
- Service provider and customer responsibilities
- Technical contacts
- Approval signatures
- A single SLA may cover multiple IT services
ITS offers a variety of services that are available to the WSU community. Below you will find a list of the ITS services available to include in SLAs:Data Connection (auxiliary or self-supporting units)
- Desktop Support
- Firewall Services
- Phone Connection (auxiliary or self-supporting units)
- Server Backup
- Server Management
- SharePoint Departmental Business Forms
- Physical Server Hosting
- Virtual Server Hosting
- 1G Layer 2 Connection
- 10G Layer 2 Connection
Please see our ITS Service Rates page for pricing information.
Audience
Distributed ITS, Staff
Cost
N/A
Documentation
N/A
