ServiceCategoriesDescription
Friend IDInfrastructure, Individual SoftwareThe process for creating an account with WSU that is not a NID.
ITS Knowledge BaseIndividual SoftwareThe ITS Central Repository for system-wide technical issues and resolutions, services offered, glossary of terms, and helpful technical tips specific to WSU.
Microsoft 365Business Software, Individual SoftwareMicrosoft 365 Information
Network ID CreationInformation SecurityThe process for creating a User ID (NID). This could be for a student, affiliate, employee or Friend ID (FID). Third Party Access (TPA) for Parents/ Guardians uses the FID creation process.
Password ResetIndividual SoftwareSite to allow users to manage the security of their network ID.
Wireless Guest Account (SSID)Communication and Collaboration, Network Resources
WSU Account AssistanceIndividual SoftwareFirst point of contact for all WSU Account Assistance including but not limited to NID/FID PW/MFA changes/resets/exception, NID rename, Compromised NID triage, and Okta changes.
WSU Mobile ApplicationIndividual SoftwareMaintain CampusM application configuration, custom development, and validate application updates delivered by vendor.
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