I am getting a error "Submit Failed, Please try again" when trying to upload a file for a submission of an assignment in Canvas
There can be several potential issues causing this problem. Please try the below steps and if you still see the issue, please let your instructor know and report it to Academic Outreach and Innovation (AOI) at 509-335-4320 or email@example.com.
Clear your browser cache and cookies - Sometimes the collection of web page data stored on your computer can cause issues. Clearing your cache forces the browser to use the newest data available from Canvas.
Please follow the steps in How to Clear Browser Cache to clear your browser cache.
- Current browser version - Please see Canvas recommendations for browser versions. While all browsers are supported, we have observed that Chrome works the best. Please ensure your browser is up-to-date. If not, please update it, restart the browser, and try to submit again.
- Turn off plugins - Some browser plugins or extensions (Grammarly, Adblock, etc.) may conflict with Canvas and affect functionality. Please attempt to disable any active browser plugins, restart the browser, and attempt the upload again.
- Try a different browser - To ensure the issue is not related to the browser you are using, please attempt the upload using a different browser. This can assist in troubleshooting by identifying if the issue is browser specific.
- Use an incognito/private window - You may find that using the incognito or private mode for your browser can help to “turn off” any browser plugins or extensions and/ or may avoid issues related to browser cache and cookies. Attempt your upload in the incognito or private browser mode and see if this makes a difference (please note that this assumes plugins are not enabled in incognito mode, which may not always be the case.)