Questions:
Can I setup inbox rules on a shared email account to sort certain incoming messages into specific folders?
Can an inbox rule be set on a shared mailbox to move or delete specific emails automatically?
Answer:
NOTE: Users must have full access to the shared mailbox to complete this process. Questions regarding shared mailbox access can be directed to Crimson Service Desk (crimsonservicedesk@wsu.edu or 509-335-4357).
How to setup an Inbox Rule on a Shared Email Account:
- Log in to your personal Office 365 account at email.wsu.edu.
- Enter your full WSU Email Address and password to sign in to your account.
- In the upper right hand corner, click on your icon/avatar. This should open a drop down window where you can select the option to Open another Mailbox.
- Type in the exact mailbox name or choose to search the directory to find your shared mailbox.
- Click Open. A new window will open in your browser with the shared mailbox inbox.
- In the New Window, click the Gear Icon in the upper right.
- Click on “Rules” then “Add a new rule,” then Name the rule, set the conditions and actions to take, and remember to click SAVE at the bottom right.