Questions:

How do I open a shared mailbox in Outlook?

Do I need to manually add shared email accounts I get added to on my Outlook app?

Answer:

This process will only work if you have access to the shared mailbox.

If you are unsure if you have access to a shared mailbox, please contact Crimson Service Desk to check your access. If you are not listed on the shared mailbox, we can provide the name of the shared mailbox owner/manager so you request they add you to the shared mailbox.


In most cases, a shared mailbox will automatically open in the Outlook desktop app for Windows once you are granted access the account.


If the mailbox does not automatically open, you can manually add a shared mailbox on Outlook for Windows:

  1. Open the Outlook desktop app on your Windows device and click on the File tab.
  2. Click Account Settings and then select Account Settings again.
  3. Select your WSU email address in the account list and double-click.
  4. Click Change More Settings > Advanced tab > Add.
  5. Type the email address of the shared mailbox that you want to add and click OK.
  6. Click Apply > OK Next Finish.


To add a shared mailbox on the Outlook desktop app for Mac, please review the following instructions: Email - How to add a Shared Mailbox to Outlook for Mac


To access a shared mailbox on Outlook on the Web, please review the following instructions: Email - How to Open a Shared Mailbox in Outlook Web Access for Office365 Online


Related Articles:

Email - How to Send Email From a Shared Mailbox

How to Request a Shared Mailbox, Resource, or Location Account