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Email: How to Open a Shared Mailbox in Outlook

In most cases a shared mailbox will automatically open in Outlook once you have permission to access the account. In the event that the mailbox does not open, you can manually add a shared mailbox to your installation of Outlook.

  1. Open Outlook and click on the File tab.
  2. Select Account Settings then Account Settings a second time.
  3. Select your WSU email address in the account list and double-click it.
  4. Click Change More Settings > Advanced tab > Add.
  5. Enter the name of the shared mailbox and click OK.
  6. Click Apply > OK Next Finish.