Is the smartphone and tablet app free?


How long does it take to enroll and register a device for Extra Verification authentication?

The enrollment process should take no longer than 5 to 10 minutes for first-time users. If you are planning on using the free Okta or Google applications, we suggest you install them on your smartphone or tablet now so that enrollment will be simpler.


How long will my authentication last?

Extra Verification for web-based applications lasts 24 hours.


What do I need to use Extra Verification authentication?

To use Extra Verification you will need either a smartphone or tablet that can run the application, or a phone capable of receiving a voice call.

Signing in to a web application protected by Okta requires a modern web browser with JavaScript enabled. The browser must be a recent version of Google Chrome, Mozilla Firefox, Safari, Edge, Opera or Internet Explorer (IE). For IE, version 8 or later is required.

To use the push method of authentication, a smartphone or tablet with Okta Verify app installed is required.

If you are not able to use any phone-based authentication method, Okta also supports security keys which, instead of relying on a phone, require you to possess a physical token.


How do I get the Okta Mobile app on my phone?

Android: Launch the Play Store app and search for Okta Verify or Google Authenticator. Download and install the application.

iOS: Launch the App Store app and search for Okta Verify or Google Authenticator. Download and install the application.

Other smartphone platforms: Search for Okta Verify or Google Authenticator. Download and install the application.


Why does the app ask for permission to use my camera?

Okta Mobile only​ needs permission to use your camera when you set up your smartphone or tablet. It only uses your camera to scan the Quick Response (QR) code used for activation. After activation, Okta Mobile doesn’t access your camera. You can remove this permission and Okta Mobile will work fine.


What is a “passcode”?

A passcode is a one-time code generated from a mobile app, text message, or voice call.


How do I generate a passcode using the Okta Mobile application?

A new passcode is generated every 30 seconds in the mobile app. 


Can more than one person enroll the same landline for voice authentication?

Yes, more than one person can set up and use the same landline. The first person to do so can follow the instructions to set up a landline. You will have to confirm you can receive a callback during the set up process. If you can, then it will be added. This is true for anyone else who tries to enroll the same landline.


Can I use Okta while outside of the United States?

While most devices and sign-in options can be used outside the United States, it is important to plan ahead and enroll the device(s) you plan to use before you begin your travel.

If you’ll have reliable internet access on your device while abroad, Okta Mobile and its “Send Me a Push” option for signing in will work normally unless there are restrictions by the country you are visiting.

If you won’t have internet access on your device, a hardware token will work offline. That said, it is best to obtain the hardware token before you begin travel, as it is a physical device.