Note: Forwarded calls that are not answered by your personal phone will go to that phone’s voicemail. 

You may choose not to forward your campus phone and instead request “voicemail-to-email. This will send a WAV file of each voicemail to your WSU Inbox. Simply send a request to  

Step-by-step guide

  1. To access the Self Care Portal, submit a request to then proceed with step 2 once you’ve been granted access
  2. Connect to WSU Spokane’s VPN using GlobalProtect
  3. Go to
  4. You will be warned that the site is not private; proceed to the site anyway (see the end of these steps for example browser privacy warnings)
  5. Enter your WSU NID credentials 
  6. Click Call Forwarding  
  7. Click the checkbox to Forward call calls to: 
  8. Enter your phone number prefixed with 9 (e.g. 9-509-555-5555) 
  9. Click Save 

Browser Privacy Warnings  

Google Chrome 

  1. Click Show Advanced
  2. Click Proceed to… 

Mozilla Firefox

  1. Click Advanced
  2. Click Accept the Risk and Continue