Issue:
In macOS, GlobalProtect will not connect (it gets stuck on “Connecting…” indefinitely)
Solution:
How to Reinstall Palo Alto GlobalProtect on macOS
- Logon to https://sslvpn.spokane.wsu.edu and download the GlobalProtect installer for macOS
- The GlobalProtect installer package will save to your Downloads folder by default
- Run the GlobalProtect installer
- Three options will be available; select only “Uninstall GlobalProtect”
- Click Continue and follow the prompts to uninstall GlobalProtect
- When prompted to send the GlobalProtect installer to the trash, select “Keep”
- Run the GlobalProtect installer again from your Downloads folder
- This time, select “GlobalProtect” and “GlobalProtect System extensions”
- Click Continue and follow the prompts
- A new prompt will appear titled “System Extension Blocked”; click the button “Open Security Preferences”
- The "Security and Privacy" preferences pane opens to the "General" section; at the bottom you should see “System software from application ‘GlobalProtect’ was blocked from loading.”
- Unlock the padlock using your Mac password
- Click the “Allow” button
- Click the GlobalProtect icon in the menu bar and enter the portal address for WSU Spokane’s VPN: sslvpn.spokane.wsu.edu then your NID and password when prompted.