MX and CNAME records in the Bluecat Address Manager (BAM) require target objects. They cannot use free text fields. To support hosts in DNS zones that are not controlled by WSU, use 'External hosts' to provide a target object.
External Hosts are implemented at the DNS "View" Level, and as such are shared to all zones within the shared view. When changing external hosts, take extra precautions to ensure your changes only impact your own services.
How to Navigate to External Host Listing
- From the main Bluecat title bar, select DNS. If the page that loads does not include a list of view, select the DNS menubar item a second time.
- Choose the 'default' view
- From the View submenu, select "External Hosts"
How to Create a record
- Navigate to the external host listing
- From the External hosts list, search to see if your external host already exists
- Create the external host using the "+" menu widget
- For the name, use the fully qualified name of the host
- in the Optional Comments field, include:
- the Name of the person creating the external record
- a link to a ticket (such as a Jira Issue number) as a source of more information
- The date the external host was created
- A short summary describing the purpose of the external host
How to Edit a record
- Navigate to the external host listing
- From the external host list, search for the external host you wish to modify
- Select the external host by clicking on the name of the external host in the filtered results
- Select the downward pointing arrow next to the external host name, then select edit
- Edit the host.
How to Remove a record
- Navigate to the external host listing
- From the external host list, search for the external host you wish to remove
- Select the checkbox next to the external host to be removed, then click on the gear icon and select 'Delete Selected'
- Verify that the change will not have unexpected impacts, such as deleting unexpected CNAME records.
- Click yes after verifying it is safe to remove the external host.
