Issue:

User would purchase SMS credits for their Qualtrics account.

Solution:

  1. Submit a request to the Crimson Service Desk, specifying the number of SMS Credits to be purchased. Optionally, and depending on how the payment will be processed, the user may provide an email address to which Qualtrics will send a payment link.
  2. The ticket should be routed to the Qualtrics Brand Admin (currently Gary Saunders) or the Qualtrics Support Team (currently includes Sam Carpenter, Anden Lewis, Krystal Repp, and Wendy Woods).
  3. The Qualtrics Brand Admin or a member of the Qualtrics Support Team will request an invoice via an email to the WSU Account Manager (currently gretcheno@qualtrics.com).
  4. The Qualtrics Brand Admin or a member of the Qualtrics Support Team will forward the invoice along to the customer, along with a payment link.

Text messages are provided by Qualtrics in buckets of 50,000 credits for $500 each