Q: Where do I sign into new imaging? 

A: https://webcenter.it.wsu.edu/imaging

Q: What credentials do I use to sign-in?

A: You will continue to use your network ID and password to login.


Q: Which browsers should I use?

A: Oracle WebCenter works best with Chrome or Firefox. IE and Edge are not recommended.


Q: Do I need to request access
?

A: If you do not have access to Imaging or Capture, please ask your supervisor or authorized dept. personnel to submit an access request here: https://jira.esg.wsu.edu/plugins/servlet/desk/portal/34/create/745


Q: What data is in the new imaging system

A: Legacy images and metadata from 1999 through January 21, 2019 and any new image submitted on or after January 22, 2019 is in the new Oracle WebCenter Content: Imaging system.


Q: I can’t find the images I’m looking for. What do I do?

A: If you have an urgent need for unavailable images, please visit the legacy imaging system: https://edocs.wsu.edu. It is available for read-only access through December 2019.    


Q: Will there be training on the new system?

A: The system is very similar to the legacy system, so training may not be necessary. If you need training, please contact crimsonservicedesk@wsu.edu and we will send your request to our Imaging team.


Q: Are there new instructions
?

A: Please reference How-To pages in this Self Help section. 


Q: How do I get help?

A: Please email crimsonservicedesk@wsu.edu for assistance with any questions.