Issue:

I would like to know how long Zoom Cloud Recordings, or Zoom Chat logs, are retained.

Solution:

Cloud Recordings

Cloud Recordings are currently retained for six months, or 180 days

If you need to retain the recording after the six-month period, then you will need to perform the following action:

If you would like to be notified when your Cloud Recordings will be permanently deleted from the Trash bin you can enable that setting via https://wsu.zoom.us/profile/setting in the Email Notifications section.

Chat

There are two different types of Zoom chat - in-meeting Zoom chat and out-of-meeting Zoom chat. In general, out-of-meeting Zoom chat is retained in the Zoom cloud for 3 years. Please read below for specifics as to which forms of chat are saved, and where they would be stored (locally on an individual's computer, in the Zoom cloud).

In-Meeting Zoom Chat

By default, in-meeting Zoom chat is not retained centrally. However, there are scenarios where an in-meeting chat can be stored locally on a computer, or retained in the Zoom cloud depending on user settings and in-meeting actions.

  • If you have used the Cloud Recording feature, and have the following settings enabled under your Recording Settings, your in-meeting chat will be stored and retained in the Zoom cloud for six months(same retention as Cloud Recording, as it is tied to the Meeting recording).



  • In-Meeting chat can be saved locally during the meeting, on either a participant's or host's computer, if the following setting is not enabled (setting is disabled by default).



  • If you have enabled the following feature, in-meeting chat will be automatically stored locally on the host's computer (setting is disabled by default):

Out-of-Meeting Zoom Chat

All out-of-meeting Zoom chat is retained in the Zoom cloud for 3 years.