Issue:

When attempting to join a WSU Zoom meeting, you are prompted with one of the following dialog windows:

Solution:

NOTE: WSU no longer requires participants to have a Zoom account to join meetings and webinars - users can disabled the authentication requirement when scheduling meetings.

Previously, WSU Zoom meetings required you to have a Zoom account (free or paid), and be signed into that Zoom account before you join WSU Zoom meetings. Please note, this does not necessarily mean you need a meeting 'passcode' to join the meeting, but rather you are not signed in to your Zoom Desktop Application on your computer.

  1. If you have a WSU account, or credentials (Students, Faculty, and Staff), please refer to the 'Installation & Sign In' section of the following guide: Zoom - Joining Meetings and Best Practices
  2. If you are a non-WSU participant, please follow the steps below:
    1. If you do not have a free Zoom account, please create one on Zoom's Sign Up page.
    2. Please refer to the 'Sign In' section of the Zoom Getting Started Article
    3. Alternatively, the host of the meeting can add the participant to the authentication exception list for the meeting, or they can remove the requirement for authentication from their meeting.
  3. If you are a ZoomForGov participant (prompting you to switch accounts if you are already signed in to Zoom), please use the following steps.
    1. If you do not have a free Zoom account, please create one on Zoom's Sign Up page.
    2. Sign in to Zoom with a personal/free Zoom account, and then attempt to join the meeting.
    3. Alternatively, the host of the meeting can add the participant to the authentication exception list for the meeting, or they can remove the requirement for authentication from their meeting.
  4. Once you have successfully signed in to Zoom, you will be able to join the meeting.