Problem

On the rare occasion, you need to refund money after a form tool credit card transaction.

Solution

Follow the steps below to move forward with the refund.

  1. Complete form at https://policies.wsu.edu/prf/documents/2017/10/30-55-credit-card-refund-voucher.pdf/
    1. If the person receiving the refund is non WSU ignore WSU ID areas
    2. Always include in the description the registration ID as it's one of our keys for the Credit Card Processor to find this transaction.
  2. Start Jira ticket and attach the refund form.
    1. Go to https://jira.esg.wsu.edu/servicedesk/customer/portal/46/create/412, in the Subject line include "CC Refund".
    2. Attach the completed refund voucher pdf before submitting the ticket.