Problem
On the rare occasion, you need to refund money after a form tool credit card transaction.
Solution
Follow the steps below to move forward with the refund.
- Complete form at https://policies.wsu.edu/prf/documents/2017/10/30-55-credit-card-refund-voucher.pdf/
- If the person receiving the refund is non WSU ignore WSU ID areas
- Always include in the description the registration ID as it's one of our keys for the Credit Card Processor to find this transaction.
- Start Jira ticket and attach the refund form.
- Go to https://jira.esg.wsu.edu/servicedesk/customer/portal/46/create/412, in the Subject line include "CC Refund".
- Attach the completed refund voucher pdf before submitting the ticket.