Date: Thu, 28 Mar 2024 17:17:39 -0700 (PDT) Message-ID: <1195614449.2743.1711671459166@confluence-p2n1.ad.wsu.edu> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_2742_1313927673.1711671459165" ------=_Part_2742_1313927673.1711671459165 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
"I don=E2=80=99t have my Security Method device with me.= "
ITS recommends registering more than one device in order to avoid this s= cenario. There are no support resources to bypass this security measure. Fo= r more information on how to setup all of the Security Methods, see How to Set Up Your Security Methods.
"I lost my Security Method device."
If your Security Method device is lost or stolen, refer to our info on <= a href=3D"/display/KB/Lost+or+Stolen+Security+Method+Device">Lost or Stolen= Security Method Device.
"I took too long to sign in, and it timed out."
If you don=E2=80=99t approve a push notification or phone call within th= e allowed time, your request will time out. If this happens, try again by s= electing =E2=80=9CSend Me a Push=E2=80=9D or =E2=80=9CCall me=E2=80=9D a se= cond time. Otherwise, start the sign-in process again from the beginning.= p>
"My passcode is incorrect."
If you enter an incorrect passcode, sign-in will fail. Generate a new pa= sscode and try again.
"My Security Method device stopped working."
If your registered device does not work, try the reset function to re-es= tablish a registered factor. If that does not work=E2=80=94or you los= t your only registered device=E2=80=94please contact the Crimson Service De= sk team for assistance. (Email crimsonservicedesk@wsu.edu ,= submit a ticket at https://crimsonservicedesk.wsu.edu , o= r contact us by phone at 509-335-HELP (4357) or 1-800-608-3839.)