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changes.mady.by.user Hickman, Lindsay

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Comment: Punctuation, slight wording

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Request participants are applicable when adding external users, or customercustomers. These users can only view public comments, but and they do not need to be an agent of the service desk. Meanwhile, watchers can view both public and internal comments. In order to add a user as a watcher to a ticket, they must be an agent of the service desk.

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