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This article explains how to fix the error in Windows Outlook where the drop-down menu for attachments disappears when clicked, preventing users from attaching files through this method.
Overview: This glitch is easily fixed by signing out and back in to your Office 365 account following these directions
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Step 1.
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Sign out of your Outlook Account using the following steps:
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- Open Outlook and click File in the top left.
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- Click Office Account on the left-hand sidebar.
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- Press
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- Sign Out under the "User Information" section.
Step 2.
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Close Outlook by pressing the "X" in the top-right corner of the window.
Step 3.
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Reboot your computer completely.
Step 4. Open the Outlook application and sign in to your account using the following steps:
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- Open Outlook and press on the File in the top left.
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- Press on Office Account on the left-hand sidebar.
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- Press Sign In under the "User Information" section.
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- Use your WSU credentials to sign-in to Office 365.
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- Once authentication website opens, use your WSU credentials to sign-in.
