Issue:
Student User reports issues with accessing First Day course materials.
(A sample First Day email that would have been delivered to students is included below for reference)
Solution:
First Steps:
Suggest that a A student who has a First Day issue should contact bookstorecustomercare@bncollege.com.
Students should provide their full name, email, student ID, Washington State, campus, course (Acctg230), section.
If it is impacting multiple students, we encourage the instructor to reach out directly to the Bookie.
They can ask the instructor a couple of key questions to make sure the course was set up correctly.
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