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Communication and Collaboration

Connectivity Services
ITS Switch-Data Connection Fee$302.00
Recurring Cost for Data (Auxiliary Customers)$20.00
Troubleshooting Customer Equipment - There will be a charge for technician time (at standard labor rate) when troubleshooting and resolving issues when the problem is due to a customer provided network device (hub, switch, router, etc.)Time & Materials**
Designer and Consultant LaborTime & Materials**
Data Moves$118.00

Phone & Voice Services
VoIP Phone Setup $ 88.50
VoIP Phone Line Appearance Configuration Changes $ 88.50
Toll Free Number Set Up/Change $ 88.50
Additional Voice Mail Set Up/Change $ 88.50
Phone Tree Set-up $351.00
Phone Tree set-up W/ Recording $468.00
Phone Tree Change $117.00
Phone Tree Change W/ Recording $234.00
Recurring Cost for Phone (Auxiliary Customers) $35.61
Toll Free Number $7.00
Analog Installation $ 515.00
Analog Move $ 59.00
CentraNet Install $157.00
Centranet Monthly Line  $68.00
Centranet Voicemail Charge $32.00
Long Distance - pass through charges from vendorWSU Long Distance Rates

ACD Group
New Phone Set Up - plus any licensing feesTime & Materials**, minimum of $88.50
New Group Set Up - plus any licensing feesTime & Materials**, minimum of $88.50
ACD Feature ChangeTime & Materials**, minimum of $88.50

Standard VoIP Phones

Model #7811

1-line High-resolution 3.28” grayscale display, non-backlit 10/100 Ethernet Port Speakerphone, wall mountable

$151.88
Model #7821…2-Line Phone$198.10
Model #7841…4-Line Phone$280.65
Model #7861…16-Line Phone$300.45

Model #8811 

5-line high-resolution 5” grayscale display 10/100/1000 Ethernet Port Speakerphone

$363.19
Model #8865$604.21
Model #8800-A-KEM (Key Expansion, 28 button)$448.94
Model #8800 Series Wall Mount Kit$68.89
Model #8832$1,311.83
Softphone w/Existing #$88.50
Softphone w/New #$88.50
New phone #/no instrument$88.50
Replace Phone - plus cost of new instrument$88.50

Data Center Services

Physical Server Hosting

Flat Fee

$354.00

Per Device Fee

$181.00


Physical Server Hosting Additional Network Connection

Data Center 1g Connection, Fiber or Copper Connections Available - One Time Costs/Initial Set-up

$460.00

Data Center 10g Connection - One Time Costs/Initial Set-up

$476.00

Data Center 40g Connection - One Time Costs/Initial Set-up

$804.00

Core/Distribution MCF 10g Connection*

$477.00

Core/Distribution MCF 100g Connection*

$3,936.00


VM Hosting

Setup Fee

$236.00

Annual Maintenance Fee

$118.00

Additional RAM (1GB capacity)

$11.39

Additional Storage (50GB capacity)

$1.86

Provisioning Fee (move/add/change)

$118.00


Server Backup

Annual Labor fee

$1,416.00

Price per MB

$0.00009809

Setup Fee

$236.00


Managed Server Support

Annual Fee

$1,416.00

Labor Rate (per hour rate) 

$118.00

Setup Fee 

$59.00


Optical Scanning

Scan Set up and Results Reporting-Per Job 

$54.00

Scanning - Per Sheet 

$0.40

Form Sales - Per Sheet 

$0.30

Labor Rate (per hour rate) 

$118.00


End User Computing

Desktop Support

Labor Rate (per hour) 

$118.00

Managed Care Support (per device)

$324.00


Administrative Service Charge (ASC) is included in the service rates above. Some grant funded accounts may be exempt from these ASC charges.


*Service is only available to connect directly through Data Center and MCFs. 
Departments are responsible for any additional costs incurred to connect to multiple MCF locations and will be billed at the standard labor rate. 


The optic must be purchased from ITS (cost is not included in the connection fee). The type of optic required varies and will be quoted separately.


**Time is billed at the current Technician Services rate with a 30 minute minimum. 


Technician time worked outside normal business hours (8am to 5pm, Monday to Friday, excluding holidays) will include applicable premium hourly rates (overtime).

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