Welcome to the Account Help section of the WSU Knowledge Base. Here, you will find comprehensive resources and support to assist you with managing your WSU account.
Whether you need help with logging in, password recovery, or navigating account settings, our goal is to ensure you have seamless access to all the university's digital services.
Our dedicated support team is here to guide you through common issues and provide solutions to enhance your experience.
If you encounter any difficulties or have questions that aren't addressed in our guides, please don't hesitate to reach out to Crimson Service Desk at 509-335-HELP (4357) or 1-800-608-3839, or email us at crimsonservicedesk@wsu.edu for assistance.
Please be aware that due to an increase in malicious cyber activity, it is now mandatory for us the Crimson Service Desk to visually verify your identity before processing any account changes. These changes include password resets, multi-factor authentication (MFA) modifications, updates to personal email addresses or phone numbers, and NID renames. This step ensures we can securely verify your identity and protect your account from unauthorized access.
This visual verification can be done in person at Crimson Service Desk (Holland 150) or via a Zoom session. For Zoom session, please visit the following link: go.wsu.edu/idcheck
We are committed to making your online interactions with the university as smooth and secure as possible.
Please click on a category below to navigate to the associated articles.
