ServiceCategoriesDescription
25 LiveBusiness Software, Administrative and Business Tools25Live is the scheduling software for WSU campus spaces to be reserved/scheduled by WSU staff/faculty and students.  Resources such as tables, chairs, etc., for those spaces can also be reserved.
ACD AgentCommunication and CollaborationAgent to answer calls directed into a specific queue on the Automatic Call Distribution system.
ACD PilotCommunication and CollaborationDirectory number for calling into a specific queue on the Automatic Call Distribution system.  Pilot numbers cannot physically reside on a phone device.
Active Directory Certificate Services (AD CS)Information SecurityIdentity and Access Control security technology that provides customizable services for creating and managing public key certificates used in software security systems that employ public key technologies.
Active Directory Domain Name Service (DNS)Infrastructure, Information SecurityProvides DNS services to the ad.wsu.edu domain, including dynamic registration of domain joined systems for A and AAAA records. 
Active Directory Domain Services (AD DS)Information SecurityStores directory data and manages communication between users and domains, including logon processes, authentication, computers, system management, and directory searches.  This service includes the following sub-services: LDAP, Authentication and Authorization, DFS, DFS-R, Group Policy, NTP, Computer Domain Join, AD Integrated BitLocker, LAPS.
Active Directory Federation Services (AD FS)Information SecurityADFS is an identity authentication, authorization, and federation solution that provides WSU users to sign in securely and access resources.
Address Phone Maintenace SiteCommunication and CollaborationProvides a method for management of employee address and phone using Aim
AdobeIndividual Software, Business SoftwareThe Adobe suite: Acrobat, After Effects, Animate CC, Audition, Bridge, Character Animator, Design, Dimension, Dreamweaver, Fresco, Illustrator, InCopy, InDesign, Lightroom, Photoshop, Prelude, Premiere, Substance 3D, XD
Adobe - VIP LicensingBusiness SoftwareDesign, photo editing, video/audio editing software
Adobe Creative Cloud - Named User LicensingBusiness SoftwareDesign, photo editing, video/audio editing software
Adobe Creative Cloud - Shared Device LicensingIndividual Software, Business SoftwareDesign, photo editing, video/audio editing software
Adobe Individual License (VIP)Individual Software, Business SoftwarePaid Adobe licenses for WSU staff not covered by the Enterprise Licence Agreement.
Aleks SiteAdministrative and Business Tools, Individual Software, Business SoftwareAleks login passthrough for Aleks
Analog Phone ServiceCommunication and CollaborationAnalog port activation to support customer provided analog device such as a fax machine.
Apple Developer Account ManagementAdministrative and Business ToolsMaintain Apple developer account, permissions, and application approval.
Apple School ManagerAdministrative and Business ToolsManage Enterprise Apple Devices, Books, Users and Apps.
Auth Manager Site
Provides a method for CSD to assign AD group memberships
Authorization Code
Department request for a Long Distance Calling code for calling on restricted phones.
AWS Cloud ComputingBusiness SoftwarePre-engineered AWS environments give Area Technology Officers a jump-start on deploying cloud-hosted services while following WSU policies and maintaining WSU network integrations. Each AWS environment comes pre-integrated into the WSU network, with security monitoring, best-practices, and baseline configurations pre-done.
Azure ADBusiness SoftwareIndividual SoftwareMicrosoft Entra ID is a cloud-based identity and access management solution that provides WSU users to sign in securely and access resources such as Microsoft apps, thousands of pre-integrated popular SaaS apps, and any custom-build cloud or on-premises web apps. It offers security capabilities like single sign-on, multifactor authentication, Conditional Access, and lifecycle management to protect against identity compromise.
Batch ACADworksBusiness SoftwareSend admission data from enrollmet to the nursing school
Batch AleksBusiness SoftwareIndividual SoftwareBatch job for Aleks math placement test
Batch AlmaBusiness SoftwareCombines workday data and MyWSU SIS data to produce an output used by the library for audit purposes
Batch Canvas SIS import errorsBusiness SoftwareGenerates a list of import errors from MyWSU and delivers via email
Batch ChromebookBusiness SoftwareGenerates a list of students that have checked out a Chromebook and sends to OBIEE team for audtinging
Batch Gift DistroBusiness SoftwareGenerates EIBs regarding distrubution status of gifts given to WSU for WorkDay to consume
Batch JIRABusiness SoftwareProcesses MyWSU tickets for Student Financial services.
Cable (Jack) TerminationInfrastructureInstallation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.
Cancel Phone / Directory ServicesCommunication and CollaborationDepartment request to cancel all assigned services for specific phone/directory.
CanvasIndividual Software, Business SoftwareLearning Management System to deliver course content electronically.
Canvas SandboxBusiness SoftwareUser page for staff/faculty to create a sandbox in Canvas
Canvas Sandbox CreationBusiness SoftwareProvides a method for staff to create test courses inside of Canvas
Canvas Updates, Maintenance, and Outages ReportBusiness SoftwareUser page for staff/faculty to create a sandbox in Canvas
CAS BatchBusiness SoftwareSupports admissions for the grad school and engineering
Central Log Monitoring, Aggregation, AnalyticsInformation SecurityCentral logging is a service that allows for searching, monitoring, and analytics of machine-generated logs via a web interface and can generate graphs, reports, alerts, dashboards, and visualizations.
Change Assigned BudgetCommunication and CollaborationDepartment request to update billing information for specific budgets.
Checklist APIBusiness SoftwareProvides an API for customers to submit lists to MyWSU for checklists
Cisco SoftphoneCommunication and CollaborationDepartment request to for a New WSU phone service configured for Cisco Jabber software or to add a Cisco Jabber client configuration to an existing WSU Phone service.
Configuration ChangeNetwork ResourcesDepartment request to have exisiting Network Ethernet or GPON (Fiber) service reconfigured.
Configuration Change-EthernetNetwork ResourcesConfiguration changes for VLAN, port-security, etc.
Configuration Change-GPONNetwork ResourcesConfiguration changes for VLAN assignments.
ConsultingAdministrative and Business ToolsITS customized solution support to assess and select technology solutions, including those in the cloud.
Crimson Service Desk ToolsBusiness SoftwareITS in-house tool for managing accounts. Specific categories include: Manage NIDs/FIDs (display info, changes, enable/disable), Manage Managed Account (display info, create, delete, alias changes), Manage Okta (logs, reset PW, unlock/unsuspend), Misc Tools (group management, myWSU Portal Profile, logs), Manage O365 Account and Group (O365 info, O365 changes, O365 Groups), Other WebServices (FID support).
Custom Application DevelopmentBusiness SoftwareConsult, design, architect, build, deliver, and provide ongoing support to custom applications.  Typically done in C#.
Data Connection (Non-Standard)Communication and Collaboration, Network Resources
Delegated DNSNetwork Resources
Desktop SupportAdministrative and Business ToolsServices provided in two tiers, Managed Care and hourly. Managed Care provides complete managment of the device, periferals, software and policies. Hourly provides time and material only.
Directory Name/ Caller ID ChangeCommunication and CollaborationDepartment request to update directory information for specific phone (re-assign).
Disconnect Data ServiceCommunication and CollaborationDisconnect service no longer needed
DNS RequestInfrastructureDomain Name service request.
Dot Net (.Net)Infrastructure.Net web services for various WSU identity management needs.
Echeck Profile (WS)Individual SoftwareLet's you look up your eCheck profile
Echecks Central Payment SiteBusiness SoftwareWebsite that hosts Echecks Payment GUI
EcommerceBusiness SoftwareCollection of DTS packages for processing Cybersource data
Ecommerce Admin SiteAdministrative and Business ToolsWebsite that hosts Ecommerce GUI
Emergency NotificationsIndividual SoftwareDesigned to provide Emergency niotificatuions to student and staff
ESG Professional ServicesBusiness SoftwareTechnical Project Specification, Mangement, Design & Construction
ESG SFTPInfrastructure, Business SoftwareSFTP platform for internal ESG/ITS use
ESRI-ArcGISIndividual SoftwareProvides contextual tools for mapping and spatial reasoning so you can explore data and share location-based insights.
Ethernet ActivationInfrastructureDepartment request to activate a new Data Service (Copper or Fiber) on an existing Data Jack.
Ethernet ConnectionCommunication and CollaborationInfrastructureConfiguration: activation, modification, or deactivation of ethernet services.
Ethernet DisconnectInfrastructureDepartment request to disconnect data service from Data Jack.
Everett Auth CodesCommunication and CollaborationRemote location authorization code to allow long distance or international dialing from a phone.  Only for Everett location devices.
ExchangeCommunication and Collaboration, Individual Software
eXplorance BlueAdministrative and Business ToolsIndividual SoftwareAdminister & support Student Course evaluations software solution for Provost office
Extension Site Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Extension locations supported by WSU Pullman phone system and not an REU.
Fiber LeasingNetwork Resources
Fiber SplicingNetwork ResourcesInfrastructureFiber splicing and fiber termination including testing and certification of the fiber.
Fiber Termination/PatchingNetwork ResourcesInfrastructure
Firewall RequestInformation Security, Network ResourcesRequest to modify existing Firewall rules regarding perimeter access.
Firewall ServicesInfrastructure, Network ResourcesNew network establishment for SLA customers or VSYS customers.
Firewall-as-a-ServiceNetwork Resources
Friend IDInfrastructureIndividual SoftwareThe process for creating an account with WSU that is not a NID.
G-SuiteBusiness SoftwareManage Chromebooks and Google Enterprise services.
Global Protect VPN (Service Catalog)InfrastructureNetwork ResourcesJoin the WSU network from anywhere in the world. The WSU VPN places your computer within WSU's network, giving your device a WSU IP address and access to private WSU resources including the Libraries and paid publications.
Google developer accountBusiness SoftwareMaintain Google Developer account, permissions, and application approval.
Hunt PilotBusiness SoftwareDirectory number for calling into a specific hunt group queue on the system.  Pilot numbers cannot physically reside on a phone device.
IBM SPSS SoftwareIndividual SoftwareSPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment.
ImagingBusiness SoftwareProvide an API for customers to submit digital documents to webcenter content
Imaging API (v1-3)Business Software
Incident ResponseInformation SecurityIncident Response Plan is a service that allows the ITS Security Operations team members to identify, respond to and report a data security concern.
Integration HubBusiness SoftwareA Dynamic ETL engine designed for internal integration
IntuneBusiness SoftwareMDM for Windows, MacOS, iOS, and Android devices.
IP Address RequestInfrastructure, Network ResourcesNew static IP address or change to static IP address.
ITS Knowledge BaseIndividual SoftwareThe ITS Central Repository for system-wide technical issues and resolutions, services offered, glossary of terms, and helpful technical tips specific to WSU.
Kamiak/HPCBusiness SoftwareThe Center for Institutional Research Computing (CIRC) provides high-performance computing (HPC) resources for the WSU research community. These resources are available for use in research by all faculty, students, and staff at any of WSU’s campuses, at no cost.
Kitsap Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Mt Vernon REU location supported by WSU Pullman phone system.
L2 Juniper 10GInfrastructure, Network Resources10 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
L2 Juniper 1GInfrastructure, Network Resources1 Gig Connection between ITS equipment and customer equipment.
L2 Juniper 25GInfrastructure, Network Resources25 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
L2 Nexus 1gInfrastructure, Network Resources1 Gig Connection between ITS equipment and customer equipment.
L2Nexus 10gInfrastructure, Network Resources10 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
Layer 2 (10G) ConnectionInfrastructure, Network Resources10 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
Layer 2 (1G) ConnectionInfrastructure, Network Resources1 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
Library FinesBusiness SoftwareProcesess the Library Fines and sends them to the library
Line AppearanceCommunication and CollaborationLine other than line 1 on a phone with multiple line capabilities.
Log Source OnboardingInformation SecurityThis service is used to add logs to Central Log Monitoring.
Long Distance AccessCommunication and CollaborationAbility for a directory number to place long distance or international calls.
Mailman ListsCommunication and CollaborationDistribution listserv's enabling group communication through email.
MalwarebytesBusiness SoftwareAntivirus and malware detection and remediation tool.
Manage SAs & DELsBusiness SoftwareDepartment request to added or remove access for the PCR-360 system.  Request to add Budget and Budget access to profiles.
Managed Account Request FormBusiness SoftwareCommunication and CollaborationIn Office365, a Departmental Account is now created as a Shared Mailbox with one primary owner (by default this is the requestor unless otherwise specified). Once the mailbox is created it will automatically appear as an additional mailbox in your Outlook Client. There is no longer a need for a password. 
Managed Server SupportInfrastructureITS management and security of a server operating system.
MATLAB / SimulinkBusiness SoftwareIndividual SoftwareAnalysis, design, modeling, simulation, code generation, and testing software
MFA ResetIndividual SoftwareSite to allow users to manage the security of their network ID.
Microsoft 365Business SoftwareIndividual SoftwareMicrosoft 365 Information
Microsoft 365 AppsIndividual SoftwareMicrosoft 365 Apps is the suite of Microsoft applications that can be installed on up to five PCs, five tablets, and five phones per user.  The software available includes: Word, Excel, Outlook, PowerPoint, and OneNote.
Microsoft 365 Apps for the webIndividual SoftwareMicrosoft 365 Apps for the web is a set of services that allows you to edit Word, Excel, and PowerPoint documents and use OneNote online via a web browser.  This includes collaborate editing using real-time co-authoring.
Microsoft 365 BookingsBusiness SoftwareSimplify how you schedule and manage appointments both inside and outside your organization.
Microsoft 365 FormsBusiness SoftwareIndividual SoftwareCollect data and information easily.  Simple to use alternative to Qualtrics when you want simple to use data collection that integrates with Microsoft 365 products. Qualtrics is recommend for scientific or more formal data surveys at WSU. 
Microsoft 365 ListsIndividual SoftwareAllows users to create, share, and track data inside lists, similar to Asana or Google Tables.
Microsoft 365 Microsoft Flow (aka: Power Automate)Business SoftwareIndividual SoftwareAutomate and streamline repetitive tasks and business processes.
Microsoft 365 Microsoft Flow Free (aka: Power Automate Free)Business SoftwareIndividual SoftwareAutomate and streamline repetitive tasks and business processes.
Microsoft 365 OneDriveIndividual SoftwareOneDrive is a cloud service for all active students, faculty and staff associated with their WSU Network ID, where you can store, share, and sync your files.  You can update and share your files from any device with OneDrive.
Microsoft 365 OneNoteIndividual SoftwareCross-functional notebook for all your notetaking needs. 
Microsoft 365 OutlookIndividual SoftwareExchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications through the Outlook on the web and Outlook application.
Microsoft 365 PlannerIndividual SoftwareOrganize and assign tasks and projects.
Microsoft 365 PowerBI ProfessionalIndividual SoftwareBusiness Intelligence tool to create workspaces, visual dashboards and reports using powerful data analytic tools.  This version also comes with an app you can install on your device. 
Microsoft 365 Project ProfessionalIndividual SoftwareManage small to large projects and initiatives with a premier project and portfolio management application.  This version also comes with an app you can install on your device.
Microsoft 365 SharepointIndividual SoftwareSharePoint Online is a web platform that can be used to store, organize, share, and access information from any device. 
Microsoft 365 ShiftsIndividual SoftwareShifts in Microsoft Teams is a schedule management tool that helps you create, update, and manage schedules for your team.
Microsoft 365 StreamIndividual SoftwareCreate, upload, share, and discover video.
Microsoft 365 SwayIndividual SoftwareCreate, upload, share, and discover video.
Microsoft 365 TeamsIndividual SoftwareMicrosoft Teams offer a modern group workspace within Microsoft 365 that includes tools and content targeted for teams of people working towards a common goal or purpose
Microsoft 365 Teams PremiumIndividual SoftwareAdditional features in Teams such as additional custom meetings options, premium events, and advanced virtual appointments. Note: This is typically used in the WSU environment to add SMS notifications to Bookings appointments. 
Microsoft 365 To-DoIndividual SoftwareManage To-do lists for any project or task.
Microsoft 365 Visio FreeIndividual SoftwareCreate, edit and view vector diagrams on the web.
Microsoft 365 Visio ProfessionalIndividual SoftwareCreate, edit and view vector diagrams with the Visio application, collaborate with multiple user edit, and link diagrams to data.  This version also comes with an app you can install on your device.
Microsoft 365 WhiteboardIndividual SoftwareIdeate and collaborate on a freeform canvas designed for pen, touch and keyboard.
Microsoft Bookings for WSU AdvisingIndividual Software, Business SoftwareMicrosoft Bookings is available (as requested) to advisor based roles at WSU to schedule appointments and with students.
Microsoft Configuration ManagerBusiness SoftwareManagement, deployment and security of devices and applications running the Windows operating System
Microsoft Departmental SoftwareBusiness SoftwareAccess to optional Microsoft Software for purchase
Microsoft Power BI FreeIndividual SoftwareBusiness Intelligence tool to review reports, apps, scorecards, dashboards and more.
Microsoft Teams (Service Catalog)Communication and Collaboration, Individual Software
Move Data (Ethernet) ServiceInfrastructureDepartment reqeust to Move an active Data Service from it's Active Data jack to an inactive Data Jack.  Only applys for Data jacks located on the same building floor.
Move Data ServiceInfrastructureMove an existing data service to a different jack location
Mt. Vernon Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Mt Vernon county extension location supported by WSU Pullman phone system.
Multi-Factor Authentication (MFA)InfrastructureIndividual Software
myWSU (Service Catalog)Administrative and Business Tools, Individual Software
myWSU - Security/AccessBusiness SoftwareFirst point of contact and account management for myWSU account access, roles, rows, triage, and audits.
myWSU SISIndividual SoftwareStudent Information System processing & Integrations
Network ID CreationInformation SecurityThe process for creating a User ID (NID). This could be for a student, affiliate, employee or Friend ID (FID). Third Party Access (TPA) for Parents/ Guardians uses the FID creation process.
New Analog LineNetwork ResourcesDepartment request for a Analog service for Fax, Alarm, or Elevator phone.  Does not include equipment.
New Centranet (CNET) LineNetwork ResourcesDepartment request for a Frontier analog line.  Only requested when no WSU service is available.
New Phone Services with New EquipmentCommunication and CollaborationDepartment request for New Phone service that includes Phone Service configuration and New VoIP phone instrument.
New Phone Services with New Equipment and AccessoryCommunication and CollaborationDepartment request for New Phone service that includes Phone Service configuration and New VoIP phone instrument with additional accessory equipment.
New Toll Free NumberCommunication and CollaborationDepartment request for a Toll-free number service, with ring down set-up.
New WSU Phone Number/No InstrumentCommunication and CollaborationDepartment request for New Phone service using a VoIP phone instrument preveously purchased by the department.  Includes configuration of new phone service.
NoticesIndividual SoftwareOfficial WSU comms platform for students and staff
OAC/OBIEE User GroupBusiness Software
Office 365 API Access Request FormBusiness SoftwareCommunication and Collaboration
Office 365 Exchange OnlineIndividual SoftwareCommunication and Collaboration
Office 365 OneDrive for BusinessIndividual Software, Business Software
Office 365 ProPlusIndividual Software, Business Software
Olympia State Relations Phone NumberCommunication and Collaboration
Passive Optical (GPON)Network ResourcesAdding adding additional ONTs to an existing GPON deployment  
Passive Optical (GPON) ChangeNetwork ResourcesConfiguration changes to ONT or ONT moves
Password ResetIndividual SoftwareSite to allow users to manage the security of their network ID.
Phone Connection (Non-Standard)Communication and CollaborationPhone connection offered to external or self-supporting units.
Phone InstrumentsCommunication and CollaborationNew phone equipment purchase.
Phone NumbersCommunication and Collaboration
Phone ReplacementCommunication and CollaborationInfrastructureDepartment request to replace/upgrade VoIP Phone instrument on an existing Phone Service.  Includes purchase of new VoIP Phone instrument and configuration of service for the new Phone instrument.
Phone Service UpdatesCommunication and CollaborationDepartment request to update configuration for specific phone services.  Configuration ranges from billing budget, Caller ID (user), Softphone client user, Voicemail box resets, Voicemail Message to email settings, Long Distance access, Multi-button set-up for Multi-line phones (excluding instruments with expansion key pads), and Disconnect Phone Service.
Phone TreeCommunication and CollaborationRecorded greeting with numerical caller input to direct calls.  For example:  Press 2 for Admissions.
Phone Tree UpdateCommunication and CollaborationDepartment request to update configuration for existing Phone Tree service.
ProofPointCommunication and Collaboration, Business SoftwareProofPoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.
Prosser Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Prosser REU location supported by WSU Pullman phone system.
Puyallup Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Puyallupr REU location supported by WSU Pullman phone system.
QualtricsBusiness SoftwareIndividual SoftwareAdminister Qualtrics survey software contract for Provost office. 
ReachMe AnywhereCommunication and CollaborationThis provides the ability to have calls to the office ring either a cell phone or another number after a few rings. This feature does not require a smart phone. Calls can be switched back and forth between a cell phone and the office phone.
RedCapBusiness SoftwareIndividual SoftwareAdminister RedCap Survey software for academic & research surveys software and servers
Reset VoicemailCommunication and CollaborationDelete current voicemail box and all contents and reininitate setting PIN to last 4 digits of the directory number.
Reset Voicemail PINCommunication and CollaborationReset 4-digit access to log into voicemail system to retreive messages.
Risk AssessmentsInformation SecurityA Risk Assessment is used to identify IT security risks associated with a system/service. A Security Assessment must be completed before requesting a Risk Assessment. 
Role-Based NetworkingBusiness SoftwareRole-based networks are small networks that are built to serve a specific function or set of users, as compared to large, general-purpose building networks. Role-based networks are helpful to simplify firewall Access Control Lists, manage customer devices, and in some cases, to segment network traffic.
Sans FontsBusiness Software
SCCMBusiness SoftwareWindows device management tool.
Schedulable Location RequestBusiness SoftwareIndividual SoftwareCommunication and CollaborationLocation accounts are used when a department needs to monitor and manage a conference room or other public locations in their area.
Schedulable Resource AccountBusiness SoftwareIndividual SoftwareCommunication and CollaborationResource accounts are used when a department needs to manage a resource such as a laptop, projector, or vehicle.
Second NumberCommunication and CollaborationSecond directory number assigned to a department/activity/person
Security Engineering and ArchitectureInformation SecurityCustom services built upon request.
Self-Service Email ForwardingIndividual SoftwareCommunication and Collaboration
Server BackupInfrastructure, Business SoftwareFile backup of ITS and SLA customer servers.
Server HostingInfrastructure, Business SoftwareHosting of physical servers in ITB datacenter.  Providing power via UPS, cooling, networking, and secure room access.
Service Level AgreementsAdministrative and Business ToolsAgreements to provide service, consulting, and potential ongoing support for agreed upon services between central WSU ITS and other WSU units/departments.
Service RatesAdministrative and Business Tools
SharePointCommunication and Collaboration, Business Software
Sharepoint FormsCommunication and CollaborationRequest the ITS Business Forms service 
Single In-BoxCommunication and CollaborationThis provides the ability to receive voicemail messages as an Outlook/Exchange email message with the voice message delivered as a .WAV file attachment. The system synchronizes message status, deletions, and the message waiting light between the email and phone systems.
Skagit County Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Skagit county location supported by WSU Pullman phone system.
Software Site LicensesAdministrative and Business Tools
Splunk Access RequestInformation Security
SPSS - AMOSBusiness SoftwareIBM SPSS AMOS is a powerful structural equation modeling software that enables you to support reserach and theories by extending standard multivariate analysis methods, including regreesion, factor analysis, correlation, and analysis of variance.
SPSS Statistical SoftwareIndividual SoftwareSPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment
SSL CertificatesInformation SecurityThis SSL certificate service allows subscribed customers to request and obtain SSL certificates of three different types.
SSO & FederationInformation SecurityWSU ITS provides Single Sign-on (SSO) Federation services for WSU departmental IT Professionals. The supported service is cloud-provided by Okta. With this service, you can securely authenticate each person that comes to your web application, which is called a Service Provider. 
Student Information Systems - MyWSU AccessIndividual Software, Business Software, Administrative and Business Tools
Third Party AccessIndividual SoftwareStudents can choose to share their university information with their parents, guardians or other third party through “Third Party Access.” This allows individuals to sign in to myWSU and view a student’s official WSU records, including financial account balances, financial aid, class schedules, grades and much more.
Toll Free NumberCommunication and CollaborationRequest for Toll Free number from carrier.
TouchNet IntegrationsBusiness SoftwareProviders method for legacy system to integrate with TouchNet
UISS Batch serversBusiness SoftwarePlatform to execute batch jobs and CTM agents
UISS DB Prod/TestBusiness SoftwareHouses database for financial data
Vendor Contract ReviewInformation Security
Virtual NumberCommunication and CollaborationDirectory number not assigned to a device, ACD pilot, or Hunt pilot.  For example, a number assigned to a message only voicemail.
Virtual Server HostingInfrastructureHosting of virtual servers on ITS virtual infrastructure.
Voicemail (Associated with physical equipment: not message only service)Communication and CollaborationBuild/modify/delete the messaging function of WSU phone system. Billable only if the voicemail box was not requested on initial phone setup.
Voicemail (Message-Only Service)Communication and CollaborationBuild/modify/delete messaging function.  Does not require or include physical equipment set up.
VoIP Phone Feature Changes, Additions, or Custom OptionsCommunication and CollaborationVoIP Phone feature changes, additions, or custom options requested after initial purchase. Standard features offered with initial phone purchase include single inbox messaging, reach me anywhere, restricting/unrestricting long distance access, etc.
Vulnerability ScanningInformation SecurityThis service provides for the identification of vulnerabilities via vulnerability scanning, patch  releases, configuration review, and compliance.
Wenatchee Phone NumberCommunication and CollaborationRemote location directory number.  Specific to TFREC REU location supported by WSU Pullman phone system.
Wireless Guest Account (SSID)Communication and Collaboration, Network Resources
Wireless Site SurveyNetwork Resources, InfrastructurePerform site survey to determine wireless coverage in a specific location.
Wireless Support & EngineeringNetwork Resources, InfrastructureWireless engineering and planning. 
WSU Account AssistanceIndividual SoftwareFirst point of contact for all WSU Account Assistance including but not limited to NID/FID PW/MFA changes/resets/exception, NID rename, Compromised NID triage, and Okta changes.
WSU Everett Phone NumberCommunication and CollaborationRemote location directory number.  Specific to WSU Everett location supported by WSU Pullman phone system.
WSU Guest WirelessNetwork Resources
WSU Mobile ApplicationIndividual SoftwareMaintain CampusM application configuration, custom development, and validate application updates delivered by vendor.
WSU NON PULLMAN PHONE NUMBERCommunication and CollaborationNon Pullman or supported WSU Extension location.
WSU Phone NumberCommunication and CollaborationWSU Pullman campus phone number.
WSU Softphone NumberCommunication and CollaborationSoftphone client such as Jabber only.  No physical handset associated with number.
WSU Softphone SetupCommunication and CollaborationCisco Jabber.  This provides up to eight lines for use on Windows and Mac desktops, laptops, and Surface devices. It also provides single line support on tablets and mobile devices to include iPhone and Androids. Support for local network and endpoint computers and devices is not covered by ITS.
WSU WestCommunication and CollaborationRemote location directory number.  Specific to WSU Seattle location supported by WSU Pullman phone system.
WSU Wireless (SSID)Communication and CollaborationNetwork ResourcesAccess to WSU wireless network (available across multiple campuses).
WSUnetNetwork Resources
Zoom VideoconferencingCommunication and CollaborationZoom helps consolidate communications, connect people, and collaborate better together whether for academics or meetings. Features include cloud recording and retention, persistent chat, whiteboarding, breakout rooms, polls, Q&A, post-meeting surveys, and special licenses for events and webinars.
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