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When you login to the account settings site (https://account.wsu.edu), you will need to click on the "Edit Profile" button on the top right, and verify your password. This will take you to where you can edit your profile settings and locate the "Extra Verification" box.

Once you are on the editable profile screen:

  1. Scroll down to the "Extra Verification" section.
     
  2. Select at least one method of Extra Verification . (Note: If you set up more than one method of Extra Verification, you will have the option to choose your preferred verification method at every login.)


Okta Verify Mobile App


  1. Under "Extra Verification - Okta Verify Mobile App," click on the setup icon.
  2. On the "Setup Okta Verify" screen, click the device type icon.
  3. Click "Next." 
  4. Follow the instructions to install the Okta Verify Mobile App for your device.
  5. Launch the Okta Verify application and select "Add Account." (Note: You may be asked to allow Okta access to your camera for QR scanning).
  6. Scan the QR code on the screen to configure the application.
  7. Click "Done" to complete the process.
  8. You will then be prompted to sign in to Okta to complete the "Verify" factor.
  9. You will then be prompted to verify a factor. You can choose the factor in the pop-up menu attached to the right side of the circle in the window.
  10. During this process, you will have received emails confirming the setup.

Google Authenticator Mobile App


  1. Under "Extra Verification – Google Authenticator Mobile App," click on the setup icon.
  2. On the "Setup Google Authenticator" screen, click the device type icon. 


Install the Google Authenticator App

  1. On your mobile device, open the application store: 
    • On an iOS device, open the "Apple App Store."
    • On an Android device, open the "Google Play Store."
  2. Search for and install "Google Authenticator." 

  3. Open the Google Authenticator app.

  4. Tap "Scan a barcode." (Note: You may need to additionally install the "Barcode Scanner" app). Follow the prompts, and then re-tap "Scan a barcode."
  5. Hold your device up to the computer screen and scan the barcode.
  6. Click "Next." 

    Complete the Okta login process 
  7. A Google Authenticator code will appear on your mobile device. Type the code into the "Setup Google Authenticator" screen on your computer, and click "Verify."

Text Message Code


  1. Under "Extra Verification – Text Message Code," click on the setup icon.
  2. On the "Set Up Text Message Verification" screen, type your phone number. 

  3. Click "Send Code." 

    Code Verification
  4. An SMS code will be sent to your mobile device. Type the code into the "Enter Code" field, and click "Verify." 

Voice Call


  1. Under "Extra Verification – Voice Call," click on the setup icon.
  2. Enter your phone number and click "Call." 

  3. Answer the call, and listen for the code.
  4. Enter the code that is given.
  5. Click "Verify."
Authenticate using Security Key

Extra Verification Enrollment using Security Key (Note: Security keys are typically in the format of a USB, but are also available in other formats.)

  1. From your account screen, select "Extra Verification." (Note: Currently compatible web browser extensions include Chrome, Firefox, Edge, and Safari.)

  2. Next, click the setup button next to the "Security Key or Biometric Authenticator" section.



  3. When you see the prompt to do so, insert your security key into your computer's USB port, and activate the security key.

Firefox browser


  1. In Firefox, you must click on the option to "Proceed," then plug the device in to finish registration. 


  2. Once this is complete, return to your account settings page.


Chrome browser

  1. Insert your security key.


  2. Select "Allow."


  3. You will then get a confirmation box on the screen.



For Security Keys that WSU has tested, please see below:

Security Key Options for Extra Verification