How to use the WSU telephone system on the Pullman Campus and other sites using the central system.

1. ON-CAMPUS DIALING between WSU Pullman Campus phones are all 5-digit. This includes all Campus phones and WSU CentraNet phones. Always dial 911 in case of Emergency for Fire, Police, Ambulance. To dial into another number's voice mailbox without ringing their phone, dial * (Star) first followed by the 4,5, or 7-digit number of the mailbox. WSU CentraNet phones can be dialed from other WSU campus phones using 5-digit dialing, and WSU CentraNet phones can dial other WSU campus phones with 5-digit-dialing as well.

   Call Type	Dial from WSU Pullman Campus Phones as:
   Calls between Campus Phones	5-XXXX and 3-XXXX	Includes all Campus phones and WSU CentraNet
   911 (Emergency)	911	For emergencies, dial 911 from any campus phone
   WSU Pullman Campus Operators	0	During Business Hours
   Voice Mail Access from On Campus	5-MAIL (5-6245)	Or use the Voice Messaging Button on your phone
   Voice Mail Access from Off Campus	509-335-6245	Hit * at Greeting to enter your Mailbox Number/PIN
   Direct to Voice Mail On-Campus	*5XXXX or *3XXXX for Pullman *1XXXX for Everett *XXXXXXX for other WSU Sites with 7-digit Extensions	Call Directly into someone's campus voice mail

   2. LOCAL DIALING The following phone numbers are FREE LOCAL Calls to and from the Pullman Campus. You now have to include the Area Code for local Pullman-Moscow calls from the WSU Pullman campus phones. The outside access code for most WSU Pullman phones is 7. For WSU CentraNet Phones, the outside access code for LOCAL CALLS can be either 7 or 9 depending on how the particular line is set up. WSU CentraNet phones can be dialed from other WSU campus phones using 5-digit dialing, and they can dial other WSU campus phones with 5-digit-dialing as well.

   1. WSU Pullman Campus Local Calling
      Local Phone Numbers		Dial from WSU Pullman Campus Phones as:	NOTE: Some CentraNet Phones need to use 9 instead of 7 to get an outside line for local calls
      208-301-XXXX	Moscow, ID	7-208-301-XXXX
      208-310-XXXX	Moscow, ID	7-208-310-XXXX
      208-596-XXXX	Moscow, ID	7-208-596-XXXX
      208-669-XXXX	Moscow, ID	7-208-669-XXXX
      208-858-XXXX	Wellesley, ID	7-208-858-XXXX
      208-874-XXXX	Moscow, ID	7-208-874-XXXX
      208-882-XXXX	Moscow, ID	7-208-208-882-XXXX
      208-883-XXXX	Moscow, ID	7-208-883-XXXX
      208-885-XXXX	Moscow, ID	7-208-885-XXXX
      208-892-XXXX	Moscow, ID	7-208-892-XXXX
      208-997-XXXX	Moscow, ID	7-208-997-XXXX
      509-330-XXXX	Pullman, WA	7-509-330-XXXX
      509-332-XXXX	Pullman, WA	7-509-332-XXXX
      509-333-XXXX	Pullman, WA	3-XXXX	Use 5 Digit Dialing to/from On-Campus Phones
      509-334-XXXX	Pullman, WA	7-509-334-XXXX
      509-335-XXXX	Pullman, WA	5-XXXX	Use 5 Digit Dialing to/from On-Campus Phones
      509-336-XXXX	Pullman, WA	7-509-336-XXXX
      509-338-XXXX	Pullman, WA	7-509-338-XXXX
      509-432-XXXX	Pullman, WA	7-509-432-XXXX
      509-592-XXXX	Pullman, WA	7-509-592-XXXX
      509-595-XXXX	Pullman, WA	7-509-595-XXXX
      509-635-XXXX	Garfield, WA	7-509-635-XXXX
      509-715-XXXX	Pullman, WA	7-509-715-XXXX
      509-872-XXXX	Garrison, WA	7-509-872-XXXX
      509-878-XXXX	Palouse, WA	7-509-878-XXXX

   3. WSU SITES 5-DIGIT AND 7-DIGIT DIALING The following WSU sites can be dialed as FREE calls from the Pullman Campus phones using 5-digit  or 7-digit dialing. You do not need to enter an access code or need an Authorization Code. These sites can call WSU Pullman phones for free as well using 5- or 6-digit dialing, depending on their local phone system setup. If you dial these as Long Distance calls they will go out as Long-Distance and you will be charged for the call. This 5-digit and 7-digit dialing is not available on WSU CentraNet lines.

   WSU SITES 5-DIGIT AND 7-DIGIT DIALING
   WSU Sites 5/7-Digit Dialing	Dial from WSU Pullman Campus Phones as:	Full DID	Dialing Pattern from WSU Site to WSU Pullman Campus
   WSU Everett	21XXX	425-405-1XXX	6XXXXX  (6 + 5-Digits)
   WSU Tri-Cities	27XXX	509-372-7XXX	XXXXX    (5-Digits)
   WSU West (Partial)	413XX	206-448-13XX	8XXXXX  (8 + 5-Digits)
   Gov't Relations Olympia	423XX	360-534-23XX	8XXXXX  (8 + 5-Digits)
   WSU West (Partial)	424XX	206-219-24XX	8XXXXX  (8 + 5-Digits)
   ICN Yakima via Spokane	479XX	509-494-79XX	XXXXX    (5-Digits)
   WSU Spokane Riverpoint (Partial)	47XXX	509-324-7XXX	XXXXX    (5-Digits)
   WSU West (Partial)	430XX	206-428-30XX	8XXXXX  (8 + 5-Digits)
   WSU West (Partial)	460XX	206-770-60XX	8XXXXX  (8 + 5-Digits)
   WSU Prosser IAREC	786XXXX	509-786-XXXX	XXXXX  (5-Digits)
   WSU Wenatchee TFREC	2938XXX	509-293-8XXX	XXXXX  (5-Digits)
   WSU Mt. Vernon NWREC (Partial)	41652XX	360-416-52XX	XXXXX    (5-Digits)
   WSU Vancouver	69XXX	360-546-9XXX	XXXXX    (5-Digits)
   Energy Program Olympia	82XXX	360-956-2XXX	XXXXX    (5-Digits)
   WSU Puyallup	4454XXX	253-445-4XXX	XXXXX    (5-Digits)
   WSU Mt. Vernon NWREC (Partial)	84861XX	360-848-61XX	XXXXX    (5-Digits)
   WSU Spokane Riverpoint (Partial)	86XXX	509-368-6XXX	XXXXX    (5-Digits)
   WSU Spokane Riverpoint (Partial)	886XX	206-708-86XX	XXXXX     (5-Digits)
   Seattle Community Health (IREACH)(via Spokane)	86XXX	206-708-86XX	XXXXX    (5-Digits)
   .

2. UNIVERSITY OF WASHINGTON Calls to UW are regular long-distance calls requiring an Authorization Code to dial out.  For these you should dial '7' then '1' followed by the full 10 Digits of the UW Phone Number (including Area Code) and then you will be prompted to input your Authorization Code for the long-distance call. 

   
   

   University of Washington Numbers	Dial from WSU Pullman Campus Phones as:
   206-221-XXXX	7-1-206-221-XXXX
   206-520-XXXX	7-1-206-520-XXXX
   206-543-XXXX	7-1-206-543-XXXX
   206-598-XXXX	7-1-206-598-XXXX
   206-616-XXXX	7-1-206-616-XXXX
   206-685-XXXX	7-1-206-685-XXXX
   206-744-XXXX	7-1-206-744-XXXX
   206-897-XXXX	7-1-206-897-XXXX
   253-692-XXXX	7-1-253-692-XXXX
   425-352-XXXX  (Partial)	7-1-425-352-XXXX

3. OTHER OUTBOUND CALLS are likely to be Long Distance or Toll-Free or International. These may require an Authorization Code depending on the phone from which the call is being made. For WSU CentraNet Phones, the access code for direct Long Distance calls is 7 if your phone can make long distance calls. If your WSU CentraNet phone is restricted, you can dial Toll-Free Numbers as 9-1-8XX-NNN-NNNN.

   Call Type	Dial from WSU Pullman Campus Phones as:
   International	7-011-CCC-XXXXXXXXXX	Where CCC is the Country Code you are calling to
   Long Distance	7-1-AAA-NNN-NNNN	7-1 then 10 Digit Number including Area Code
   Toll-Free Calls (No Auth Code Needed)	7-1-8XX-NNN-NNNN	Toll-Free Areas Codes are 800, 888, 877, 866, 855, 844

4. CREDIT CARD AND CALLING CARD CALLS For Calling Cards, follow the instructions on the card.  For WSU CentraNet Phones, the outside access code for Long Distance calls is 7 if your phone can make direct long-distance calls.  If your WSU CentraNet phone is restricted, you can dial Toll-Free Numbers as 9-1-8XX-NNN-NNNN.

   Call Type	Dial from WSU Pullman Campus Phones as:
   International on Credit Card	7-011-CCC-XXXXXXXXXX	7-01 then Country Code you are calling to
   Long Distance on Credit Card	7-1-AAA-NNN-NNNN	7-0 then 10 Digit Number including Area Code
   Calling Card Calls – Usually Toll-Free	7-1-8XX-NNN-NNNN	Follow instructions on Calling Card

5. ADDITIONAL 'PLUS' DIALING OPTION - NEW FOR FALL 2014: Telephone systems that support International calling are moving to 'global dialing' by use of a leading + (Plus) sign. You may start seeing these + Numbers on Web Sites and advertisements. This allows international calls to be dialed the same way from all countries without first entering the initiating country's International Access Code prefix. Using traditional dialing, calls to the UK from the US would be dialed something like 011-44-XXXXXXXXX, but when calling to the UK from Germany you would dial 00-44-XXXXXXXXX (The first part of the dialing sequence is the International Access Code or Exit Code for the country you are dialing FROM, followed by the Country Code of the country you are dial TO. 011 is the International Access Code/Exit Code for the USA, 00 is the Exit Code for Germany, 44 is the Country Code for the UK). But with Plus dialing, you can call the UK from any country by dialing +44-XXXXXXXXX without entering your country's Exit Code.(Depending on how your phone is configured, you may need an Authorization Code to dial long-distance or international calls.)

To make the system truly global, local and long-distance calls can sometimes all be place using +1 (Plus One) dialing. This is especially useful when calling from a Softphone where you can highlight a number from a web page for example, prefix it with +1 and dial it, without regard to access code, or whether the call is local or not. Note that if you use +1 for local calls you have to include the full 10 digit number (including Area Code) or the system will treat it as an International Call
So the rule is, for International Calls, just use + before the target Country Code, and for Local and Long Distance use +1 before the Area Code and Number. (The '1' in the Plus One is the country of origin's Trunk Code – in the USA and Canada it is '1'; Germany and Japan and the UK for example use '0', so when you are making a local or long-distance call from within that country you would need to use the local Trunk Code as appropriate.)
In making International Calls please note:

• • Remember the time differences between your location and the country you are calling. Countries that are more than about 10 hours ahead or behind the Pacific time-zone do not overlap within normal or extended business hours (7:00 AM to 6:00 PM) so coordinating a common time for the phone call can be problematic.

• • International Calls to Cell Phones may incur surcharges that will appear on your department's telephone bill.

• • One reason that International Calls fail is the 'zero' reason: often times, you must leave out any leading zero in the phone number that immediately follows the country code. So, if the country code is 254 for Kenya and the phone number starts with 012, you dial +254 for Kenya and then you may need to dial 12 (not 012) and the rest of the number. Omit any leading zero in the phone number itself (but not the Country Code or any City Code).

With this + Dialing feature, you should now be able to call back Missed calls from outside callers without having to edit the number, as long as the number appears with a leading + (Plus) or +1 (Plus 1) – just hit the Call softkey when viewing the Missed Call.

PLEASE NOTE PLUS Dialing is not available on WSU CentraNet lines.

YOU MAY USE EITHER THE TRADITIONAL '7' METHOD OR NEW 'PLUS' DIALING TO MAKE THESE OUTSIDE CALLS FROM ON-CAMPUS CISCO IP PHONES.