Questions:

How do I add my WSU email account on the Outlook app for iOS (iPhone, iPad)?

How do I remove my WSU email account from Outlook on my iPhone or iPad?

Answer:

Add your WSU Email Account on the iOS Outlook App:

The first time you open the Outlook app on your iOS device, you will see a "Welcome to Outlook" screen. Click the blue "Add Account" button. Once you do that, you should then see a screen that says "Enter your work or personal email". Enter your WSU email address in the text box, and then click on "Add Account".

You will then be brought to the WSU Login page. Your username will likely be prepopulated into the Username field. Once you have confirmed your username is entered correctly, you can hit the blue "Next" button. Afterwards, enter your WSU account password, and then click on "Verify". 

4 images are shown on a carousel. From left to right: the first image shows a screen with different email app icons, and below it is text that says "Welcome to Outlook. Bring all your emails, contacts, files and calendars together". There is a blue Add Account button, and then a transparent button with a blue border and text that says "Create New Account". The next image shows an "Add Account" screen that says "Enter your work or personal email", below it is a text box with a space to enter an email address. Below that, there is a blue Add Account button, and then a transparent button with a blue border and text that says "Create New Account". There is a link below that says "Sign in using the QR code on your computer". The next image shows a WSU Login page that has the W S U Cougar logo at the top, a heading that says "Sign In", a button that says "Sign in with Okta FastPass", and a spot to enter a Username. Below that is a Keep me signed in checkbox, with a blue Next button, and then four hyperlinks: Unlock account?, Account Help, Need a user id?, and Forgot password?. The last image shows a screen that has the W S U Cougar logo, a heading that says "Verify with your password", and then a spot to enter a password, with a blue "Verify" button beneath it. There are three hyperlinks below the button: Forgot password?, MFA Help, and Back to sign in.


Next, you will be prompted to verify with a secondary security method (otherwise known as Multi-Factor Authentication). This security method can be the same authentication option you use when you access MyWSU, Canvas, Workday, or other WSU services.

The image shows a picture of the WSU Login screen with the W S U Cougar Logo, a heading that says "Verify it's you with a security method", a line that reads "Select from the following options", and four buttons that read as follows: "Google Authenticator", "Okta Verify - Enter a code", "Okta Verify - Get a push notification", "Okta Verify - Use Okta FastPass".


Remove your WSU Email Account on the iOS Outlook App:

  1. Open the Outlook app on your iOS device.
  2. Select the Menu icon on the the upper left corner of your screen and tap Settings.
  3. Tap the email account you would like to remove or delete.
  4. A new window will appear. Tap Delete Account.
  5. A small menu will appear. Tap Delete.
  6. Quit the app completely and re-open to confirm that the email account was removed/deleted.