The resources provided in this section are for the Zoom Unified Communications platform at WSU. 

  • Don't forget to check our WSU Zoom Newsletters! Twice a year we provide important reminders as well as new features that you will find interesting.

  • Please note that video conference (VC) courses utilize Zoom meetings but must go through a standardized process for set up and support. 
    If you are teaching a VC course, please visit the     Video Conference section for resources and additional information.

  • Need Help? You can submit a ticket from our Jira service desk: WSU Zoom Service Desk

Getting started with Zoom

The Getting started with Zoom articles show you how to activate your WSU Zoom account, install the Zoom application, how to sign into the Zoom app, and how to keep it updated.

Best Practices and Guidance

The Best Practices and Guidance articles show you how to set up and use Zoom features in a consistent, reliable way. They focus on recommended settings, workflows, and habits so your sessions run smoothly, your records and summaries stay organized, and you avoid common problems.

Policies and Compliance

The Policies and Compliance articles explain how Zoom handles data responsibly, including default retention periods and automatic deletion. They outline key requirements and protections—such as HIPAA, PCI, and related standards—so you understand your obligations when using Zoom with sensitive information.

Zoom Meetings

The articles in Zoom Meetings cover the full lifecycle of a meeting—from installing and updating the app, signing in, and joining, to scheduling, testing, and running live sessions. They walk through profile and application settings, audio/video checks, and in-meeting controls like screen sharing, security options, whiteboards, and docs. You’ll also find guidance on recordings, storage and sharing, and how add-on licenses unlock additional meeting features.

Zoom Phone

The Zoom Phone articles provide FAQs, training, and how-to guides for everyday calling tasks, including caller ID, spam handling, SMS, and online fax. They also explain key safety and compliance features like E911 so you can use Zoom Phone reliably in a campus environment.

Zoom Contact Center

The Zoom Contact Center articles provide learning resources for agents and supervisors, including how to handle calls and messages, block unwanted callers, and transfer engagements between flows. They also cover integrations (like Jira and Slate), basic pricing information, and configuration tips so your contact center runs smoothly end-to-end.

Zoom Rooms

The articles in Zoom Rooms explain how to purchase and manage Zoom Room licenses, as well as how to use a room system for meetings and presentations. They also cover how to request changes to an existing room’s name, location, or budget details so room information stays accurate and up to date.

Zoom Webinars and Events

The articles in Zoom Webinars and Events explain how these options differ from standard Zoom meetings and when each format is the right fit. They also cover how to request temporary licenses, understand costs for permanent departmental licenses, and convert existing meetings into webinars (and vice versa).