Please contact your Jira administrator kal.howell@wsu.edu for assistance adding or updating service desk email channel.
Add email channel
Click on Create Channel
Input address, password, and select request type
Update existing email channel or reauthorize after a password change
note: make sure to reach out to administrator before you update any passwords for accounts being used with Jira service desk.
For further assistance
If you encounter any difficulties or have questions, please submit a request to ESSD service desk through the customer portal here - ESSD Service Desk - Jira & Confluence Support request