Issue

I'm receiving a "Session Expired" notice when attempting to join a Zoom meeting via Canvas on my Apple device.

Solution

This is caused by an issue with the Safari or Firefox web browser on a laptop/desktop, or IOS on an iPhone/iPad.

In order to join the Zoom meeting, follow the steps below.

Safari Desktop/Laptop

  1. Open Safari and make sure it is the active application.
  2. From the menu bar at the very top of the screen, select Safari → Settings.
    Shortcut: press Command + comma (,).
  3. Select Privacy.
  4. Turn off Prevent cross-site tracking.
  5. Return to Canvas and reload the Zoom page.

  6. If the cookie warning remains, go to Safari → Settings → Advanced and confirm that Block all cookies is turned off. Also use a regular Safari window—not Private Browsing.

These are the locations documented in Apple’s current Privacy and cookie instructions.

iPhone/iPad

  1. Open the Settings app
  2. Locate and click on the Safari section in the list of categories
  3. Toggle the "Prevent cross-site tracking" option off

Firefox Desktop/Laptop

  1. Click the menu button and select Options.
  2. Select the Privacy & Security panel.
  3. Under Enhanced Tracking Protection, select the Standard radio button.
  4. Close the about:preferences. Any changes you’ve made will automatically be saved.

Alternatively, you may click the shield icon next to the URL to make an exception to the Enhanced Tracking Protection for the current website.

By completing this process on Canvas, access issues to Zoom links in a class should be resolved.