Download Client



After logging in, there will be several installation files available depending on operating system. Select the appropriate file and download it.

Installation and Configuration

  1. Locate the downloaded file and click on it to execute it. Click next to continue.

  2. Accept the default installation location (may vary depending on Windows version). Click next to continue.

  3. Click next to continue.

  4. Select Close to complete the installation.

  5. Once the installation has finished, the GlobalProtect client should start automatically.

  6. If not, either launch the GlobalProtect client from the start menu or by right clicking on the globe in the task bar on the lower left portion of the screen):

  7. Enter the portal address vpn.wsu.edu (no https prefix) and then click Connect.

  8. Once the GlobalProtect client connects to the portal, it will prompt for your username and password. Just enter your NID and then click "Sign In". Example: john.smith@wsu.edu will only need username john.smith.

  9. Once a valid credential pair is entered, you will receive a prompt to choose your MFA option. You may choose any supported MFA option. For more information , see MFA Options. Push notifications using the Okta Verify app are recommended.

  10. When selecting Okta Verify Push notifications, it is recommended to select the ‘Send push automatically’ option. 

  11. While the option ‘Do not challenge me on this device for the next 24 hours’ may be checked, this option will not have any effect. You will continue to be prompted for multi-factor authentication for every VPN login.

  12. At this point, you should receive a multifactor prompt on your device or be ready to enter a code from a separate multi-factor app.

  13. Once complete, the VPN should show as "Connected".

Operation

The GlobalProtect client should start automatically. It should appear in the systray in the lower right-hand corner of the screen in the form of a circular (globe) icon. Clicking on this icon will open the window that shows the status and the option to connect or disconnect. Be sure to disconnect the VPN when it is no longer in use.

Troubleshooting

Issue/Problem: After the install, GlobalProtect may not open or may not be able to connect to the portal even if the computer is connected to the network.

Solution:

  • Verify the service pangps is installed and is running. To do this, open up the Windows Task Manager and select the "Services" tab.  Looks for "PanGPS".  
  • If it is not installed or cannot start, uninstall and reinstall the client (may require elevated permissions).






If you encounter any difficulties or have questions, please email at crimsonservicedesk@wsu.edu for assistance.