Issue:

This section is for users that have unsubscribed / opted out from Everbridge. It describes how to opt in again for Email, Voice, and SMS.

If you are simply looking to add a different contact method; please navigate to your Everbridge campus link found on the Everbridge KB article and add or update your contact information. 
If you are unsubscribed from multiple Everbridge organizations this will resubscribe you to all organizations. This detail will not impact many of you but is important to note. 

Email - Resubscribe after Unsubscribe, Opt Out, Remove, Stop From Receiving

  1. Resubscribe
    1. Image showing what the unsubscribe link looks like
  2. Resubscribe URL
    1. neconfirm.everbridge.net/resubscribe-email
    2. Image showing what the unsubscribe link looks like
  3.  Organizations
    1. Note: Resuming email notifications will apply to all organizations to which that email was subscribed.
    2. Navigate to Re-subscribe page? Open Link
    3. Image showing what the unsubscribe link looks like
  4.  Email address
    1. You'll be asked to enter your official email address for verification
    2. Image showing what the unsubscribe link looks like
  5.  Check address
    1. Then click the "Check address" button
    2. Image shows a user checking their email address
  6.  Email Confirmation
    1. If the email address you provided is in our unsubscribe list then please check your mailbox for a verification email to confirm you are the owner of this address
    2. Shows an email from Everbridge
  7.  Confirmation URL
    1. Make sure to follow the link in the email to complete the resubscribe process
    2. Shows an email from Everbridge

Further information can be found at: https://supportcenter.everbridge.com/hc/en-us/articles/22910323315995-EBS-Email-Subscribe-Resubscribe-Opt-In-Resume-Receiving-Everbridge-Email-Notifications

Voice - Resubscribe after Unsubscribe, Opt Out, Remove, Stop From Receiving

Contacts who have unsubscribed or opted-out of receiving Everbridge Voice Notifications can continue to receive voice messages by calling one of the numbers provided below and following the prompts. Once the Contact has opted back in to receiving messages, their phone number will be removed from the unsubscribe list. See knowledge article EBS: Viewing Unsubscribe or Opt-Out Requests in Everbridge Suite for more information on the unsubscribe list.

NOTE: The re-subscribe mechanism will detect the caller's ID and only allow that caller ID number to re-subscribe. Resubscribe is only available in the English language.

NOTE: The following numbers are for users who log into the Manager Portal at manager.everbridge.net. 

  • Global Direct Dial: +1 626-486-9782
  • United States: (800) 830-3493

Further information can be found at: https://supportcenter.everbridge.com/hc/en-us/articles/22774403250075-EBS-Voice-Resubscribe-or-Resume-Receiving-Everbridge-Voice-Notifications

SMS - Resubscribe after Unsubscribe, Opt Out, Remove, Stop From Receiving

The Process:

  1. Contact texts RESUME to any of our SMS codes (i.e., this feature is not U.S.-centric).
  2. The Everbridge application will send an auto response to the recipient informing them that they will continue to receive messages from Everbridge Alerts. For example, if a recipient texts RESUME, the response message may be "Everbridge Alerts received your request to resume SMS notifications to this mobile number."
  3. If the Everbridge application finds RESUME (not case sensitive) in the first six positions of the response, then the application removes the mobile phone number from the Everbridge unsubscribe list.

NOTE: The system will treat a response as a RESUME if someone responds with "resume all server communications" via SMS because "resume" is in the first six positions of the message.

NOTE: If you are unable to receive text alert notifications from Everbridge after texting RESUME, it may be due to your mobile carrier blocking Everbridge's SMS shortcode. In this case you will need to contact your mobile carrier and request that they unblock Everbridge's SMS shortcode so that you can successfully receive text alert notifications.

  1. When you send another notification via SMS and email to the same contact as above, the Everbridge application will send the SMS message and the email message to the contact.
  2. You can view the call result for the contact under the Everbridge Suite Notification History (Communications > Notifications > Active / History). The call result will display Sent under the Status column for the SMS attempt on the notification report.
  3. The contact will be removed from the unsubscribed list.

Further information can be found at: https://supportcenter.everbridge.com/hc/en-us/articles/22774403250075-EBS-Voice-Resubscribe-or-Resume-Receiving-Everbridge-Voice-Notifications