Zoom Contact Center (ZCC) is an all-in-one, omnichannel customer engagement solution built directly into the Zoom platform. Designed for speed, flexibility, and ease of use, ZCC empowers agents to manage voice, video, web chat, and SMS interactions, all from a single intuitive interface.
Whether you're answering inbound calls, transferring chats, or following up on customer cases, ZCC provides the tools you need to deliver fast, personalized support.
With real-time analytics, and a familiar Zoom environment, ZCC helps agents stay focused, efficient, and connected to every customer moment.
ZCC pricing info can be found here: Pricing Information
Agent Learning Resources:
YouTube
Zoom Learning Center - Sign in with SSO (company domain = wsu.zoom.us) and use your WSU credentials
- Getting Started with Zoom Contact Center
- Analytics and Reporting Basics in Zoom Contact Center
- Managing Queues and Flows in Zoom Contact Center
Zoom Technical Library
Agents can access Zoom Contact Center via the web, works on mobile devices:
https://app.zoom.us/wc/contact-center#/
WSU Zoom Contact Center guides are listed below:
Additional Support articles can be found on: Zoom's Support site
Need Help? You can submit a ticket from our Jira service desk: WSU Zoom Service Desk