Data

PCI

HIPAA

Retention

No one has access to view your Meeting Summaries, Cloud Recordings, and Team Chat logs aside from you and the WSU Zoom System Administrators, unless you have deliberately shared access with someone else.

The time periods below are the default settings for each type of record. However, the University Records Retention Schedule may require retention for a longer time. The retention periods in the University Records Retention Schedule are based on the subject matter of each record.
Also be aware that if you have received notice of an active litigation hold or public records request for the record, the record cannot be deleted even if the retention period has expired.

Cloud Recordings

Soft Delete, recoverable within 30 days.

  • Default = 365 Days
  • Global Campus course instructors = 481 days
  • Undergraduates = 140 days

Team Chat

  • Team Chats = 365 days

AI Companion

  • Meeting Summaries = 365 days

Zoom Phone

  • Voice mails = Unlimited
  • Call Recordings = Unlimited

Zoom Contact Center

Soft Delete, recoverable within 30 days.

  • Recordings and Transcripts = 90 days
  • Audio Survey Files = 10 years
  • Inbox Messages = 30 days
  • Messages and Files = 365 days



Need Help? You can submit a ticket from our Jira service desk: WSU Zoom Service Desk