Okta invitations are only valid for 7 days.

Okta still requires a password reset every 6 months.

For assistance creating an Okta-compliant password, Google "password generator" to find a number of online resources that will be able to help you.

If you already have your Okta password but need to get back to the Okta password management site, visit http://account.wsu.edu.

"What is Okta?"

Okta is WSU's password management resource. Eventually, WSU will integrate additional security features (Multi-Factor Authentication) available from Okta, but as of spring 2019, password management is the primary Okta resource being used. 

"How is this being rolled out to the WSU community?"

The first email has the subject line, “Confirming your Okta invitation is valid.” This email explains what to expect and explains that, unlike normal ITS emails, the Okta invitation includes a live link for you to activate your new account. The next email is from Okta, with the subject line, “Welcome to WSU Okta.” The body of the email contains a blue button with the words “Activate Okta Account.” Clicking this button will take you to an account activation page. You will create a new password that will immediately become your new WSU network password. You will also set up a security question and select a security image. You may also opt to set a phone number for text or voice verification. Once you complete this step, you will be taken to your end user setting page. This is the page you will visit when you need to reset your password in the future.

"How long do you have to respond to the Okta activation email?"

The WSU Okta password reset email is good for 7 days. If for some reason you are not able to complete the process within that timeframe, clicking on the activation button will allow you to request a new invitation email.

"I just reset myWSU password. Do I still have to do this?"

Yes. Unfortunately, if you recently reset your password (even the same morning before receiving the activation email), you will need to reset again.

"How will this affect my email and myWSU account?"

Since Okta will have you reset your NetID password, you will immediately need to start using this new password with all your WSU internet activities, including your WSU email, myWSU, and any other WSU systems you normally access.

"What is the security image?"

When you activate your Okta account and select your new password, you will also select a security image from one of several shown. When you log in to your account from an Okta email or directly from account.wsu.edu, you will see your security image. This is to help assure you that you are at a verified Okta resource. You can change the image at any time by visiting account.wsu.edu.

Departments

  • Departments who wish to leverage the new authentication functionality for their applications should contact ITS. Please submit a request through our new self-help portal at crimsonservicedesk.wsu.edu with your name, phone number, application name, and application description. After submitting you service desk ticket, a member of the project team will reach out to you with more information and instructions on how to begin testing for on-boarding your application(s).