Issue:
I want to share this Jira ticket. Should I add the user as a watcher or request them as a participant on this ticket?
Solution:
Request participants are applicable when adding external users, or customer. These users can only view public comments, but do not need to be a member of the service desk. Meanwhile, watchers can view both public and internal comments. In order to add a user as a watcher to a ticket, they must be a member of the service desk.
Note - Please keep in mind that as of 8/5/19, sub-tasks are not capable of being assigned a request type. This means that sub-tasks will not be visible in the Jira portal.
