ServiceCategoriesDescription
ACD AgentCommunication and CollaborationAgent to answer calls directed into a specific queue on the Automatic Call Distribution system.
ACD PilotCommunication and CollaborationDirectory number for calling into a specific queue on the Automatic Call Distribution system.  Pilot numbers cannot physically reside on a phone device.
Address Phone Maintenace SiteCommunication and CollaborationProvides a method for management of employee address and phone using Aim
Analog Phone ServiceCommunication and CollaborationAnalog port activation to support customer provided analog device such as a fax machine.
Cancel Phone / Directory ServicesCommunication and CollaborationDepartment request to cancel all assigned services for specific phone/directory.
Change Assigned BudgetCommunication and CollaborationDepartment request to update billing information for specific budgets.
Cisco SoftphoneCommunication and CollaborationDepartment request to for a New WSU phone service configured for Cisco Jabber software or to add a Cisco Jabber client configuration to an existing WSU Phone service.
Data Connection (Non-Standard)Communication and Collaboration, Network Resources
Departmental Alias Request FormCommunication and Collaboration, Business SoftwareDepartmental Alias Request Form
Directory Name/ Caller ID ChangeCommunication and CollaborationDepartment request to update directory information for specific phone (re-assign).
Disconnect Data ServiceCommunication and CollaborationDisconnect service no longer needed
Ethernet ConnectionCommunication and Collaboration, InfrastructureConfiguration: activation, modification, or deactivation of ethernet services.
Everett Auth CodesCommunication and CollaborationRemote location authorization code to allow long distance or international dialing from a phone.  Only for Everett location devices.
ExchangeCommunication and Collaboration, Individual Software
Extension Site Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Extension locations supported by WSU Pullman phone system and not an REU.
Kitsap Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Mt Vernon REU location supported by WSU Pullman phone system.
Line AppearanceCommunication and CollaborationLine other than line 1 on a phone with multiple line capabilities.
Long Distance AccessCommunication and CollaborationAbility for a directory number to place long distance or international calls.
Mailman ListsCommunication and CollaborationDistribution listserv's enabling group communication through email.
Managed Account Request FormBusiness Software, Communication and CollaborationIn Office365, a Departmental Account is now created as a Shared Mailbox with one primary owner (by default this is the requestor unless otherwise specified). Once the mailbox is created it will automatically appear as an additional mailbox in your Outlook Client. There is no longer a need for a password. 
Microsoft Teams (Service Catalog)Communication and Collaboration, Individual Software
Mt. Vernon Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Mt Vernon county extension location supported by WSU Pullman phone system.
New Phone Services with New EquipmentCommunication and CollaborationDepartment request for New Phone service that includes Phone Service configuration and New VoIP phone instrument.
New Phone Services with New Equipment and AccessoryCommunication and CollaborationDepartment request for New Phone service that includes Phone Service configuration and New VoIP phone instrument with additional accessory equipment.
New Toll Free NumberCommunication and CollaborationDepartment request for a Toll-free number service, with ring down set-up.
New WSU Phone Number/No InstrumentCommunication and CollaborationDepartment request for New Phone service using a VoIP phone instrument preveously purchased by the department.  Includes configuration of new phone service.
Office 365 API Access Request FormBusiness Software, Communication and Collaboration
Office 365 Exchange OnlineIndividual Software, Communication and Collaboration
Office 365 Modern Group CreationBusiness Software, Communication and CollaborationOffice 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email. 
Olympia State Relations Phone NumberCommunication and Collaboration
Phone Connection (Non-Standard)Communication and CollaborationPhone connection offered to external or self-supporting units.
Phone InstrumentsCommunication and CollaborationNew phone equipment purchase.
Phone NumbersCommunication and Collaboration
Phone ReplacementCommunication and Collaboration, InfrastructureDepartment request to replace/upgrade VoIP Phone instrument on an existing Phone Service.  Includes purchase of new VoIP Phone instrument and configuration of service for the new Phone instrument.
Phone Service UpdatesCommunication and CollaborationDepartment request to update configuration for specific phone services.  Configuration ranges from billing budget, Caller ID (user), Softphone client user, Voicemail box resets, Voicemail Message to email settings, Long Distance access, Multi-button set-up for Multi-line phones (excluding instruments with expansion key pads), and Disconnect Phone Service.
Phone TreeCommunication and CollaborationRecorded greeting with numerical caller input to direct calls.  For example:  Press 2 for Admissions.
Phone Tree UpdateCommunication and CollaborationDepartment request to update configuration for existing Phone Tree service.
ProofPointCommunication and Collaboration, Business SoftwareProofPoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.
Prosser Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Prosser REU location supported by WSU Pullman phone system.
Puyallup Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Puyallupr REU location supported by WSU Pullman phone system.
ReachMe AnywhereCommunication and CollaborationThis provides the ability to have calls to the office ring either a cell phone or another number after a few rings. This feature does not require a smart phone. Calls can be switched back and forth between a cell phone and the office phone.
Replace Phone InstrumentCommunication and CollaborationReplace current phone device.
Reset VoicemailCommunication and CollaborationDelete current voicemail box and all contents and reininitate setting PIN to last 4 digits of the directory number.
Reset Voicemail PINCommunication and CollaborationReset 4-digit access to log into voicemail system to retreive messages.
Schedulable Location RequestBusiness Software, Individual Software, Communication and CollaborationLocation accounts are used when a department needs to monitor and manage a conference room or other public locations in their area.
Schedulable Resource AccountBusiness Software, Individual Software, Communication and CollaborationResource accounts are used when a department needs to manage a resource such as a laptop, projector, or vehicle.
Second NumberCommunication and CollaborationSecond directory number assigned to a department/activity/person
Self-Service Email ForwardingIndividual Software, Communication and Collaboration
SharePointCommunication and Collaboration, Business Software
Sharepoint FormsCommunication and CollaborationRequest the ITS Business Forms service 
Single In-BoxCommunication and CollaborationThis provides the ability to receive voicemail messages as an Outlook/Exchange email message with the voice message delivered as a .WAV file attachment. The system synchronizes message status, deletions, and the message waiting light between the email and phone systems.
Skagit County Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Skagit county location supported by WSU Pullman phone system.
Telephone Product InformationCommunication and Collaboration, Infrastructure
Toll Free NumberCommunication and CollaborationRequest for Toll Free number from carrier.
Virtual NumberCommunication and CollaborationDirectory number not assigned to a device, ACD pilot, or Hunt pilot.  For example, a number assigned to a message only voicemail.
Voicemail (Associated with physical equipment: not message only service)Communication and CollaborationBuild/modify/delete the messaging function of WSU phone system. Billable only if the voicemail box was not requested on initial phone setup.
Voicemail (Message-Only Service)Communication and CollaborationBuild/modify/delete messaging function.  Does not require or include physical equipment set up.
VoIP Phone Feature Changes, Additions, or Custom OptionsCommunication and CollaborationVoIP Phone feature changes, additions, or custom options requested after initial purchase. Standard features offered with initial phone purchase include single inbox messaging, reach me anywhere, restricting/unrestricting long distance access, etc.
Wenatchee Phone NumberCommunication and CollaborationRemote location directory number.  Specific to TFREC REU location supported by WSU Pullman phone system.
Wireless Guest Account (SSID)Communication and Collaboration, Network Resources
WSU Everett Phone NumberCommunication and CollaborationRemote location directory number.  Specific to WSU Everett location supported by WSU Pullman phone system.
WSU NON PULLMAN PHONE NUMBERCommunication and CollaborationNon Pullman or supported WSU Extension location.
WSU Phone NumberCommunication and CollaborationWSU Pullman campus phone number.
WSU Softphone NumberCommunication and CollaborationSoftphone client such as Jabber only.  No physical handset associated with number.
WSU Softphone SetupCommunication and CollaborationCisco Jabber.  This provides up to eight lines for use on Windows and Mac desktops, laptops, and Surface devices. It also provides single line support on tablets and mobile devices to include iPhone and Androids. Support for local network and endpoint computers and devices is not covered by ITS.
WSU WestCommunication and CollaborationRemote location directory number.  Specific to WSU Seattle location supported by WSU Pullman phone system.
WSU Wireless (SSID)Communication and Collaboration, Network ResourcesAccess to WSU wireless network (available across multiple campuses).
Zoom VideoconferencingCommunication and CollaborationZoom helps consolidate communications, connect people, and collaborate better together whether for academics or meetings. Features include cloud recording and retention, persistent chat, whiteboarding, breakout rooms, polls, Q&A, post-meeting surveys, and special licenses for events and webinars.
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