ServiceCategoriesDescription
Active Directory Domain Name Service (DNS)Infrastructure, Information SecurityProvides DNS services to the ad.wsu.edu domain, including dynamic registration of domain joined systems for A and AAAA records. 
ADAuthenticateUser (WS)InfrastructureWeb Service that provides authentication into AD for internal apps
Cable (Jack) TerminationInfrastructureInstallation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.
Campus Network Infrastructure DesignInfrastructure, Network Resources
DNS RequestInfrastructureDomain Name service request.
Dot Net (.Net)Infrastructure.Net web services for various WSU identity management needs.
ESG SFTPInfrastructure, Business SoftwareSFTP platform for internal ESG/ITS use
Ethernet ActivationInfrastructureDepartment request to activate a new Data Service (Copper or Fiber) on an existing Data Jack.
Ethernet ConnectionCommunication and Collaboration, InfrastructureConfiguration: activation, modification, or deactivation of ethernet services.
Ethernet DisconnectInfrastructureDepartment request to disconnect data service from Data Jack.
Fiber SplicingNetwork Resources, InfrastructureFiber splicing and fiber termination including testing and certification of the fiber.
Fiber Termination/PatchingNetwork Resources, Infrastructure
Firewall ServicesInfrastructure, Network ResourcesNew network establishment for SLA customers or VSYS customers.
Friend IDInfrastructure, Individual SoftwareThe process for creating an account with WSU that is not a NID.
Global Protect VPN (Service Catalog)Infrastructure, Network ResourcesJoin the WSU network from anywhere in the world. The WSU VPN places your computer within WSU's network, giving your device a WSU IP address and access to private WSU resources including the Libraries and paid publications.
IoT NetworksInfrastructure, Network Resources
IP Address RequestInfrastructure, Network ResourcesNew static IP address or change to static IP address.
Juniper 100GInfrastructure, Network Resources100 Gig Connection between ITS equipment.
L2 Juniper 10GInfrastructure, Network Resources10 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
L2 Juniper 1GInfrastructure, Network Resources1 Gig Connection between ITS equipment and customer equipment.
L2 Juniper 25GInfrastructure, Network Resources25 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
L2 Nexus 1gInfrastructure, Network Resources1 Gig Connection between ITS equipment and customer equipment.
L2 Nexus 40gInfrastructure, Network Resources40 Gig Connection between ITS equipment
L2Nexus 10gInfrastructure, Network Resources10 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
Layer 2 (10G) ConnectionInfrastructure, Network Resources10 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
Layer 2 (1G) ConnectionInfrastructure, Network Resources1 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
Managed Server SupportInfrastructureITS management and security of a server operating system.
MiddlewareInfrastructureCollection of openware products from Internet2 providing Identity and Access Management services.
Move Data (Ethernet) ServiceInfrastructureDepartment reqeust to Move an active Data Service from it's Active Data jack to an inactive Data Jack.  Only applys for Data jacks located on the same building floor.
Move Data ServiceInfrastructureMove an existing data service to a different jack location
Multi-Factor Authentication (MFA)Infrastructure, Individual Software
Phone ReplacementCommunication and Collaboration, InfrastructureDepartment request to replace/upgrade VoIP Phone instrument on an existing Phone Service.  Includes purchase of new VoIP Phone instrument and configuration of service for the new Phone instrument.
Server BackupInfrastructure, Business SoftwareFile backup of ITS and SLA customer servers.
Server HostingInfrastructure, Business SoftwareHosting of physical servers in ITB datacenter.  Providing power via UPS, cooling, networking, and secure room access.
Virtual Server HostingInfrastructure Hosting of virtual servers on ITS virtual infrastructure.
Wireless Site SurveyNetwork Resources, InfrastructurePerform site survey to determine wireless coverage in a specific location.
Wireless Support & EngineeringNetwork Resources, InfrastructureWireless engineering and planning. 
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