Issue

WSU's Zoom now has AI-related features (AI Companion), and I would like more information for myself or to communicate with individuals in my area requesting information.

Solution

What is Zoom AI Companion?

AI Companion is a set of Zoom features, or tools, to increase productivity. Here is the WSU announcement regarding AI Companion's availability, posted on September 16th, 2024.

How can I get access or start using AI Companion?

You have access with a licensed WSU Zoom account. Most of the settings are disabled by default and you will need to manually enable them in your profile settings.

  1. Sign in to wsu.zoom.us with your WSU credentials.
  2. Select Settings on the left navigation menu.
  3. Select the AI Companion tab.
  4. Select the toggle button next to the AI Companion feature you want to enable.

Inquiries about AI features, settings, or status updates can be sent to the Zoom Service Desk ( zoom.support@wsu.edu ).

FAQs

Which LLM's does Zoom's AI Companion use or leverage?

  • Zoom developed a proprietary LLM and also leverages Open AI GPT 3.5, 4, 4.5 Turbo, and Anthropic Claude 2.

What content is used to provide Zoom AI Companion features?

Who can use AI Companion?

  • Anyone who has access to a WSU Zoom account
  • NOTE: Please consult your privacy officer or zoom.support@wsu.edu if you are leveraging WSU Zoom for Regulated Data workflows, meetings, or communication, please consult your area IT, privacy officer, and zoom.support@wsu.edu (Example: Health care providers conducting Zoom meetings with patients, which would contain HIPAA data)

Who can access my AI Companion Data (Summaries, Notes, etc - generated from meetings or through your interaction)

  • Data User (you) and the Data Custodian (review if we are owner or custodian) which is ITS's Zoom Team. (Executive Policy 08)
  • The only way other individuals would be able to access your AI Companion data is if you intentionally or inadvertently share
  • NOTE: the data stored is the resulting content from Zoom's generative AI Companion tools, not the content (meeting video, audio, chat, etc) used to generate summaries, next steps, etc

Do I have to use AI Companion features?

  • No - the feature will be available to everyone with a WSU account but can be turned on/off either by the user, or by sending a request to zoom.support@wsu.edu 

Current AI Settings Status and Links to Resources

Meeting (disabled by default, but can be manually enabled by users in their settings)

Recording (disabled by default, but can be manually enabled by users in their settings)

Team Chat (disabled by default, but can be manually enabled by users in their settings)

Zoom Events (disabled by default, but can be manually enabled by users in their settings)

Zoom Docs (disabled by default, but can be manually enabled by users in their settings)

Zoom Phone (disabled by default, but can be manually enabled by users in their settings)

Mail & Calendar (disabled and locked by default)

Whiteboard (Unavailable with the WSU Zoom account)