ServiceCategoriesDescription
25 LiveBusiness Software, Administrative and Business Tools25Live is the scheduling software for WSU campus spaces to be reserved/scheduled by WSU staff/faculty and students.  Resources such as tables, chairs, etc., for those spaces can also be reserved.
ACD AgentCommunication and CollaborationAgent to answer calls directed into a specific queue on the Automatic Call Distribution system.
ACD PilotCommunication and CollaborationDirectory number for calling into a specific queue on the Automatic Call Distribution system.  Pilot numbers cannot physically reside on a phone device.
Adobe AcrobatBusiness Software, Individual SoftwareDocument viewing and creation software.
Adobe Individual License (VIP)Individual software, Business SoftwarePaid Adobe licenses for WSU staff not covered by the Enterprise Licence Agreement.
Analog Phone ServiceCommunication and CollaborationAnalog port activation to support customer provided analog device such as a fax machine.
Apple School ManagerAdministrative and Business ToolsManage Enterprise Apple Devices, Books, Users and Apps.
Authorization Code
Department request for a Long Distance Calling code for calling on restricted phones.
AWS Cloud ComputingBusiness SoftwarePre-engineered AWS environments give Area Technology Officers a jump-start on deploying cloud-hosted services while following WSU policies and maintaining WSU network integrations. Each AWS environment comes pre-integrated into the WSU network, with security monitoring, best-practices, and baseline configurations pre-done.
AWS Kubernetes Cluster configBusiness SoftwareA platform used for containerized application
AWS S3 ArchivingBusiness SoftwareProvides a secure backup location for customer systems of reference
AWS Transfer FamilyBusiness SoftwareProvides AWS hosted SFTP services for S3
AWS WorkspaceBusiness SoftwareCreate/Update/Manage VDI infrastructure and accounts.
Azure ADBusiness Software, Individual SoftwareMicrosoft Entra ID is a cloud-based identity and access management solution that provides WSU users to sign in securely and access resources such as Microsoft apps, thousands of pre-integrated popular SaaS apps, and any custom-build cloud or on-premises web apps. It offers security capabilities like single sign-on, multifactor authentication, Conditional Access, and lifecycle management to protect against identity compromise.
Batch Student Apps (Slate-Cnet)Business SoftwareMakes sure the data regarding students is synced across Cnet, Slate and MyWSU
Cable (Jack) TerminationInfrastructureInstallation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.
Cancel Phone / Directory ServicesCommunication and CollaborationDepartment request to cancel all assigned services for specific phone/directory.
Central Log Monitoring, Aggregation, AnalyticsInformation SecurityCentral logging is a service that allows for searching, monitoring, and analytics of machine-generated logs via a web interface and can generate graphs, reports, alerts, dashboards, and visualizations.
Central Payment (WS)Administrative and Business ToolsStart of the Central Payments process
Change Assigned BudgetCommunication and CollaborationDepartment request to update billing information for specific budgets.
Checklist APIBusiness SoftwareProvides an API for customers to submit lists to MyWSU for checklists
Cisco SoftphoneCommunication and CollaborationDepartment request to for a New WSU phone service configured for Cisco Jabber software or to add a Cisco Jabber client configuration to an existing WSU Phone service.
CollegeNet CS (WS)Business SoftwareQueries MyWSU to provide information to CollegeNet
Configuration ChangeNetwork ResourcesDepartment request to have exisiting Network Ethernet or GPON (Fiber) service reconfigured.
Configuration Change-EthernetNetwork ResourcesConfiguration changes for VLAN, port-security, etc.
Configuration Change-GPONNetwork ResourcesConfiguration changes for VLAN assignments.
ConsultingAdministrative and Business ToolsITS customized solution support to assess and select technology solutions, including those in the cloud.
Control M Sys adminBusiness SoftwareManaging the system that supports the scheduling platform CTM.
Custom Application DevelopmentBusiness SoftwareConsult, design, architect, build, deliver, and provide ongoing support to custom applications.  Typically done in C#.
Delegated DNSNetwork Resources
Desktop SupportAdministrative and Business ToolsServices provided in two tiers, Managed Care and hourly. Managed Care provides complete managment of the device, periferals, software and policies. Hourly provides time and material only.
Digital Measures
Data ingestion design and delivery for Digital Measures.  Troubleshoot, report, and resolve data layer issues.  
Direct DepositBusiness SoftwareReport for all direct deposits
Directory Name/ Caller ID ChangeCommunication and CollaborationDepartment request to update directory information for specific phone (re-assign).
Disconnect Data ServiceCommunication and CollaborationDisconnect service no longer needed
DNS RequestInfrastructureDomain Name service request.
Dot Net (.Net)Infrastructure.Net web services for various WSU identity management needs.
DTS/SSIS packagesInformation SecurityMisc batch processing tasks
EABInformation Security, Business SoftwareFinancial Data Wharehouse Extraction for Webi (Legacy)
Echeck Central Payment (WS)Individual SoftwareStart of the eCheck Central Payments process
Echeck Profile (WS)Individual SoftwareLet's you look up your eCheck profile
Echecks Central Payment SiteBusiness SoftwareWebsite that hosts Echecks Payment GUI
EcommerceBusiness SoftwareCollection of DTS packages for processing Cybersource data
Ecommerce Admin SiteAdministrative and Business ToolsWebsite that hosts Ecommerce GUI
ESG Professional ServicesBusiness SoftwareTechnical Project Specification, Mangement, Design & Construction
ESG SFTPInfrastructure, Business SoftwareSFTP platform for internal ESG/ITS use
ESRI-ArcGISIndividual SoftwareProvides contextual tools for mapping and spatial reasoning so you can explore data and share location-based insights.
Ethernet ActivationInfrastructureDepartment request to activate a new Data Service (Copper or Fiber) on an existing Data Jack.
Ethernet ConnectionCommunication and Collaboration, InfrastructureConfiguration: activation, modification, or deactivation of ethernet services.
Ethernet DisconnectInfrastructureDepartment request to disconnect data service from Data Jack.
Everett Auth CodesCommunication and CollaborationRemote location authorization code to allow long distance or international dialing from a phone.  Only for Everett location devices.
eXplorance BlueAdministrative and Business Tools, Individual SoftwareAdminister & support Student Course evaluations software solution for Provost office
Extension Site Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Extension locations supported by WSU Pullman phone system and not an REU.
Fiber LeasingNetwork Resources
Fiber Termination/PatchingNetwork Resources, Infrastructure
Firewall ServicesInfrastructure, Network ResourcesNew network establishment for SLA customers or VSYS customers.
Firewall-as-a-ServiceNetwork Resources
Friend IDInfrastructure, Individual SoftwareThe process for creating an account with WSU that is not a NID.
Global Protect VPN (Service Catalog)Infrastructure, Network ResourcesJoin the WSU network from anywhere in the world. The WSU VPN places your computer within WSU's network, giving your device a WSU IP address and access to private WSU resources including the Libraries and paid publications.
Google developer accountBusiness SoftwareMaintain Google Developer account, permissions, and application approval.
G-SuiteBusiness SoftwareManage Chromebooks and Google Enterprise services.
Health and WellnessAdministrative and Business ToolsProcesses the Health and Wellness file.
Hunt PilotBusiness SoftwareDirectory number for calling into a specific hunt group queue on the system.  Pilot numbers cannot physically reside on a phone device.
ImagingBusiness SoftwareProvide an API for customers to submit digital documents to webcenter content
Imaging API (v1-3)Business Software
Incident ResponseInformation SecurityIncident Response Plan is a service that allows the ITS Security Operations team members to identify, respond to and report a data security concern.
IntuneBusiness SoftwareMDM for Windows, MacOS, iOS, and Android devices.
IP Address RequestInfrastructure, Network ResourcesNew static IP address or change to static IP address.
ITS Knowledge BaseIndividual SoftwareThe ITS Central Repository for system-wide technical issues and resolutions, services offered, glossary of terms, and helpful technical tips specific to WSU.
Juniper 100GInfrastructure, Network Resources100 Gig Connection between ITS equipment.
Kitsap Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Mt Vernon REU location supported by WSU Pullman phone system.
L2 Juniper 10GInfrastructure, Network Resources10 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
L2 Juniper 1GInfrastructure, Network Resources1 Gig Connection between ITS equipment and customer equipment.
L2 Juniper 25GInfrastructure, Network Resources25 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
L2 Nexus 1gInfrastructure, Network Resources1 Gig Connection between ITS equipment and customer equipment.
L2 Nexus 40gInfrastructure, Network Resources40 Gig Connection between ITS equipment
L2Nexus 10gInfrastructure, Network Resources10 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
LastPassBusiness SoftwarePassword Keeper
Layer 2 (10G) ConnectionInfrastructure, Network Resources10 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
Layer 2 (1G) ConnectionInfrastructure, Network Resources1 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
Line AppearanceCommunication and CollaborationLine other than line 1 on a phone with multiple line capabilities.
Log Source OnboardingInformation SecurityThis service is used to add logs to Central Log Monitoring.
Long Distance AccessCommunication and CollaborationAbility for a directory number to place long distance or international calls.
Lucid ChartsBusiness SoftwareProject Charting
LynxBusiness SoftwareConnection server between MyWSU and 25Live
Mailman ListsCommunication and CollaborationDistribution listserv's enabling group communication through email.
MalwarebytesBusiness SoftwareAntivirus and malware detection and remediation tool.
Manage SAs & DELsBusiness SoftwareDepartment request to added or remove access for the PCR-360 system.  Request to add Budget and Budget access to profiles.
Managed Server SupportInfrastructureITS management and security of a server operating system.
MFA ResetIndividual SoftwareSite to allow users to manage the security of their network ID.
Microsoft 365Business Software, Individual SoftwareMicrosoft 365 Information
Microsoft 365 AppsIndividual SoftwareMicrosoft 365 Apps is the suite of Microsoft applications that can be installed on up to five PCs, five tablets, and five phones per user.  The software available includes: Word, Excel, Outlook, PowerPoint, and OneNote.
Microsoft 365 Apps for the webIndividual SoftwareMicrosoft 365 Apps for the web is a set of services that allows you to edit Word, Excel, and PowerPoint documents and use OneNote online via a web browser.  This includes collaborate editing using real-time co-authoring.
Microsoft 365 FormsBusiness Software, Individual SoftwareCollect data and information easily.  Simple to use alternative to Qualtrics when you want simple to use data collection that integrates with Microsoft 365 products. Qualtrics is recommend for scientific or more formal data surveys at WSU. 
Microsoft 365 ListsIndividual SoftwareAllows users to create, share, and track data inside lists, similar to Asana or Google Tables.
Microsoft 365 Microsoft Flow (aka: Power Automate)Business Software, Individual SoftwareAutomate and streamline repetitive tasks and business processes.
Microsoft 365 Microsoft Flow Free (aka: Power Automate Free)Business Software, Individual SoftwareAutomate and streamline repetitive tasks and business processes.
Microsoft 365 OneDriveIndividual SoftwareOneDrive is a cloud service for all active students, faculty and staff associated with their WSU Network ID, where you can store, share, and sync your files.  You can update and share your files from any device with OneDrive.
Microsoft 365 OneNoteIndividual SoftwareCross-functional notebook for all your notetaking needs. 
Microsoft 365 OutlookIndividual SoftwareExchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications through the Outlook on the web and Outlook application.
Microsoft 365 PlannerIndividual SoftwareOrganize and assign tasks and projects.
Microsoft 365 PowerBI ProfessionalIndividual SoftwareBusiness Intelligence tool to create workspaces, visual dashboards and reports using powerful data analytic tools.  This version also comes with an app you can install on your device. 
Microsoft 365 Project ProfessionalIndividual SoftwareManage small to large projects and initiatives with a premier project and portfolio management application.  This version also comes with an app you can install on your device.
Microsoft 365 SharepointIndividual SoftwareSharePoint Online is a web platform that can be used to store, organize, share, and access information from any device. 
Microsoft 365 ShiftsIndividual SoftwareShifts in Microsoft Teams is a schedule management tool that helps you create, update, and manage schedules for your team.
Microsoft 365 StreamIndividual SoftwareCreate, upload, share, and discover video.
Microsoft 365 SwayIndividual SoftwareCreate, upload, share, and discover video.
Microsoft 365 TeamsIndividual SoftwareMicrosoft Teams offer a modern group workspace within Microsoft 365 that includes tools and content targeted for teams of people working towards a common goal or purpose
Microsoft 365 Teams PremiumIndividual SoftwareAdditional features in Teams such as additional custom meetings options, premium events, and advanced virtual appointments. Note: This is typically used in the WSU environment to add SMS notifications to Bookings appointments. 
Microsoft 365 To-DoIndividual SoftwareManage To-do lists for any project or task.
Microsoft 365 Visio FreeIndividual SoftwareCreate, edit and view vector diagrams on the web.
Microsoft 365 Visio ProfessionalIndividual SoftwareCreate, edit and view vector diagrams with the Visio application, collaborate with multiple user edit, and link diagrams to data.  This version also comes with an app you can install on your device.
Microsoft 365 WhiteboardIndividual SoftwareIdeate and collaborate on a freeform canvas designed for pen, touch and keyboard.
Microsoft Bookings for WSU AdvisingIndividual Software, Business SoftwareMicrosoft Bookings is available (as requested) to advisor based roles at WSU to schedule appointments and with students.
Microsoft Configuration ManagerBusiness SoftwareManagement, deployment and security of devices and applications running the Windows operating System
Microsoft Power BI FreeIndividual SoftwareBusiness Intelligence tool to review reports, apps, scorecards, dashboards and more.
Microsoft Teams (Service Catalog)Communication and Collaboration, Individual Software
MiddlewareInfrastructureCollection of openware products from Internet2 providing Identity and Access Management services.
Move Data (Ethernet) ServiceInfrastructureDepartment reqeust to Move an active Data Service from it's Active Data jack to an inactive Data Jack.  Only applys for Data jacks located on the same building floor.
Move Data ServiceInfrastructureMove an existing data service to a different jack location
Mt. Vernon Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Mt Vernon county extension location supported by WSU Pullman phone system.
Multi-Factor Authentication (MFA)Infrastructure, Individual Software
myWSU (Service Catalog)Administrative and Business Tools, Individual Software
myWSU CustomizationBusiness SoftwareCustom development to modify or expand the processing in myWSU.
myWSU IntegrationBusiness SoftwareSystem or Data integrations with myWSU, both custom or delivered.  
Network ID CreationInformation SecurityThe process for creating a User ID (NID). This could be for a student, affiliate, employee or Friend ID (FID). Third Party Access (TPA) for Parents/ Guardians uses the FID creation process.
New Analog LineNetwork ResourcesDepartment request for a Analog service for Fax, Alarm, or Elevator phone.  Does not include equipment.
New Centranet (CNET) LineNetwork ResourcesDepartment request for a Frontier analog line.  Only requested when no WSU service is available.
New Phone Services with New EquipmentCommunication and CollaborationDepartment request for New Phone service that includes Phone Service configuration and New VoIP phone instrument.
New Phone Services with New Equipment and AccessoryCommunication and CollaborationDepartment request for New Phone service that includes Phone Service configuration and New VoIP phone instrument with additional accessory equipment.
New Toll Free NumberCommunication and CollaborationDepartment request for a Toll-free number service, with ring down set-up.
New WSU Phone Number/No InstrumentCommunication and CollaborationDepartment request for New Phone service using a VoIP phone instrument preveously purchased by the department.  Includes configuration of new phone service.
NoticesIndividual SoftwareOfficial WSU comms platform for students and staff
OAC/OBIEE User GroupBusiness Software
Office 365 API Access Request FormBusiness Software, Communication and Collaboration
Office 365 Exchange OnlineIndividual Software, Communication and Collaboration
Office 365 Modern Group CreationBusiness Software, Communication and CollaborationOffice 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email. 
Office 365 Office OnlineIndividual Software
Office 365 OneDrive for BusinessIndividual Software, Business Software
Office 365 ProPlusIndividual Software, Business Software
Olympia State Relations Phone NumberCommunication and Collaboration
Oracle Database Administration (ITS Internal)Business SoftwareWe offer database administration internal to my team and other ITS teams.
Passive Optical (GPON)Network ResourcesAdding adding additional ONTs to an existing GPON deployment  
Passive Optical (GPON) ChangeNetwork ResourcesConfiguration changes to ONT or ONT moves
Password ResetIndividual SoftwareSite to allow users to manage the security of their network ID.
PaycentralIndividual SoftwareFor all eCheck WSU payments (Legacy)
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