ServiceCategoriesDescription
25 LiveBusiness Software, Administrative and Business25Live is the scheduling software for WSU campus spaces to be reserved/scheduled by WSU staff/faculty and students.  Resources such as tables, chairs, etc., for those spaces can also be reserved.
ACD AgentCommunication and CollaborationAgent to answer calls directed into a specific queue on the Automatic Call Distribution system.
ACD PilotCommunication and CollaborationDirectory number for calling into a specific queue on the Automatic Call Distribution system.  Pilot numbers cannot physically reside on a phone device.
ACS Athletic SiteBusiness SoftwarePass through for ACS content
Active Directory Certificate Services (AD CS)Information SecurityIdentity and Access Control security technology that provides customizable services for creating and managing public key certificates used in software security systems that employ public key technologies.
Active Directory Domain Name Service (DNS)Infrastructure, Information SecurityProvides DNS services to the ad.wsu.edu domain, including dynamic registration of domain joined systems for A and AAAA records. 
Active Directory Domain Services (AD DS)Information SecurityStores directory data and manages communication between users and domains, including logon processes, authentication, computers, system management, and directory searches.  This service includes the following sub-services: LDAP, Authentication and Authorization, DFS, DFS-R, Group Policy, NTP, Computer Domain Join, AD Integrated BitLocker, LAPS.
Active Directory Federation Services (AD FS)Information SecurityADFS is an identity authentication, authorization, and federation solution that provides WSU users to sign in securely and access resources.
ADAuthenticateUser (WS)InfrastructureWeb Service that provides authentication into AD for internal apps
Address Phone Maintenance SiteCommunication and CollaborationProvides a method for management of employee address and phone using Aim
Ad-Hoc Record RequestAdministrative and BusinessFrom time to time, people have additional ad-hoc requests for data.  They submit the request to Crimson Service Desk.  Once the request is approved by functional area and if the data is in the warehouse, we will generate the report to fulfil the ad-hoc request.
Admin Checklist prepareAdministrative and BusinessCreates a checklist once a WSU ID has been assigned to an image in imaging
AdobeIndividual Software, Business SoftwareThe Adobe suite: Acrobat, After Effects, Animate CC, Audition, Bridge, Character Animator, Design, Dimension, Dreamweaver, Fresco, Illustrator, InCopy, InDesign, Lightroom, Photoshop, Prelude, Premiere, Substance 3D, XD
Adobe - VIP LicensingBusiness SoftwareDesign, photo editing, video/audio editing software
Adobe AcrobatBusiness Software, Individual SoftwareDocument viewing and creation software.
Adobe Creative Cloud - Named User LicensingBusiness SoftwareDesign, photo editing, video/audio editing software
Adobe Creative Cloud - Shared Device LicensingIndividual Software, Business SoftwareDesign, photo editing, video/audio editing software
Adobe Individual License (VIP)Individual software, Business SoftwarePaid Adobe licenses for WSU staff not covered by the Enterprise License Agreement.
Advance PayAdministrative and Business, Individual SoftwarePayment site for students to put in enrollment deposit.
Aleks SiteAdministrative and Business, Individual Software, Business SoftwareAleks login passthrough for Aleks
Analog Phone ServiceCommunication and CollaborationAnalog port activation to support customer provided analog device such as a fax machine.
Apple Developer Account ManagementAdministrative and BusinessMaintain Apple developer account, permissions, and application approval.
Apple School ManagerAdministrative and BusinessManage Enterprise Apple Devices, Books, Users and Apps.
AssociateCreateUpdate (WS)Administrative and BusinessWeb service that supports creation of affiliates?
Atlassian Data Center - Jira and ConfluenceBusiness SoftwareManage Jira/Confluence software and maintain availability.  Troubleshoot and resolve technical issues.  Keep system avaialbe for customer projects and spaces.
Auth Manager SiteAdministrative and BusinessProvides a method for CSD to assign AD group memberships
Authorization CodeCommunication and CollaborationDepartment request for a Long Distance Calling code for calling on restricted phones.
AWS Cloud ComputingBusiness SoftwarePre-engineered AWS environments give Area Technology Officers a jump-start on deploying cloud-hosted services while following WSU policies and maintaining WSU network integrations. Each AWS environment comes pre-integrated into the WSU network, with security monitoring, best-practices, and baseline configurations pre-done.
AWS Kubernetes Cluster configBusiness SoftwareA platform used for containerized application
AWS S3 ArchivingBusiness SoftwareProvides a secure backup location for customer systems of reference
AWS Transfer FamilyBusiness SoftwareProvides AWS hosted SFTP services for S3
AWS WorkspaceBusiness SoftwareCreate/Update/Manage VDI infrastructure and accounts.
Azure ADBusiness Software, Individual SoftwareMicrosoft Entra ID is a cloud-based identity and access management solution that provides WSU users to sign in securely and access resources such as Microsoft apps, thousands of pre-integrated popular SaaS apps, and any custom-build cloud or on-premises web apps. It offers security capabilities like single sign-on, multifactor authentication, Conditional Access, and lifecycle management to protect against identity compromise.
Batch ACADworksBusiness SoftwareSend admission data from enrollmet to the nursing school
Batch AleksBusiness Software, Individual SoftwareBatch job for Aleks math placement test
Batch AlmaBusiness SoftwareCombines workday data and MyWSU SIS data to produce an output used by the library for audit purposes
Batch BookingsBusiness SoftwareProvides a listing of openings for advisors to students
Batch Canvas DPRODBusiness SoftwareMakes sure that TEST canvas is pointed at correct DB
Batch Canvas SIS import errorsBusiness SoftwareGenerates a list of import errors from MyWSU and delivers via email
Batch ChromebookBusiness SoftwareGenerates a list of students that have checked out a Chromebook and sends to OBIEE team for audtinging
Batch Gift DistroBusiness SoftwareGenerates EIBs regarding distrubution status of gifts given to WSU for WorkDay to consume
Batch JIRABusiness SoftwareProcesses MyWSU tickets for Student Financial services.
Batch Student Apps (Slate-Cnet)Business SoftwareMakes sure the data regarding students is synced across Cnet, Slate and MyWSU
Cable (Jack) TerminationInfrastructureInstallation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.
Campus Network Infrastructure DesignInfrastructure, Network Resources
Cancel Phone / Directory ServicesCommunication and CollaborationDepartment request to cancel all assigned services for specific phone/directory.
CanvasIndividual Software, Business SoftwareLearning Management System to deliver course content electronically.
Canvas SandboxBusiness SoftwareUser page for staff/faculty to create a sandbox in Canvas
Canvas Sandbox CreationBusiness SoftwareProvides a method for staff to create test courses inside of Canvas
Canvas Updates, Maintenance, and Outages ReportBusiness SoftwareUser page for staff/faculty to create a sandbox in Canvas
CAS BatchBusiness SoftwareSupports admissions for the grad school and engineering
Census & Snapshot ProcessingAdministrative and BusinessWe take snapshots of data for OSPA/IR to compile official census and end of term snapshots, and for our team internally to compile PCHEES data to submit to the state of Washington.
Central Log Monitoring, Aggregation, AnalyticsInformation SecurityCentral logging is a service that allows for searching, monitoring, and analytics of machine-generated logs via a web interface and can generate graphs, reports, alerts, dashboards, and visualizations.
Central Payment (WS)Administrative and BusinessStart of the Central Payments process
Central PaymentsBusiness SoftwareFor all Cybersource WSU payments (Legacy)
Central Payments SiteIndividual SoftwareWebsite that hosts Central Payment GUI
Change Assigned BudgetCommunication and CollaborationDepartment request to update billing information for specific budgets.
Checklist APIBusiness SoftwareProvides an API for customers to submit lists to MyWSU for checklists
Cisco SoftphoneCommunication and CollaborationDepartment request to for a New WSU phone service configured for Cisco Jabber software or to add a Cisco Jabber client configuration to an existing WSU Phone service.
CollegeNet CS (WS)Business SoftwareQueries MyWSU to provide information to CollegeNet
Configuration ChangeNetwork ResourcesDepartment request to have exisiting Network Ethernet or GPON (Fiber) service reconfigured.
Configuration Change-EthernetNetwork ResourcesConfiguration changes for VLAN, port-security, etc.
Configuration Change-GPONNetwork ResourcesConfiguration changes for VLAN assignments.
ConsultingAdministrative and BusinessITS customized solution support to assess and select technology solutions, including those in the cloud.
Control M Sys adminBusiness SoftwareManaging the system that supports the scheduling platform CTM.
Crimson Service Desk ToolsBusiness SoftwareITS in-house tool for managing accounts. Specific categories include: Manage NIDs/FIDs (display info, changes, enable/disable), Manage Managed Account (display info, create, delete, alias changes), Manage Okta (logs, reset PW, unlock/unsuspend), Misc Tools (group management, myWSU Portal Profile, logs), Manage O365 Account and Group (O365 info, O365 changes, O365 Groups), Other WebServices (FID support).
CSAW (College Bound Scholars and Washington College Grant Award Warehouse) Data SubmissionAdministrative and BusinessWe compile dataset to submit to the state of Washington WSAC.
Custom Application DevelopmentBusiness SoftwareConsult, design, architect, build, deliver, and provide ongoing support to custom applications.  Typically done in C#.
Data Connection (Non-Standard)Communication and Collaboration, Network Resources
Datacenter and Distribution NetworkingNetwork Resources
Delegated DNSNetwork Resources
Departmental Alias Request FormCommunication and Collaboration, Business SoftwareDepartmental Alias Request Form
Desktop SupportAdministrative and BusinessServices provided in two tiers, Managed Care and hourly. Managed Care provides complete managment of the device, periferals, software and policies. Hourly provides time and material only.
Digital Measures
Data ingestion design and delivery for Digital Measures.  Troubleshoot, report, and resolve data layer issues.  
Direct DepositBusiness SoftwareReport for all direct deposits
Directory Name/ Caller ID ChangeCommunication and CollaborationDepartment request to update directory information for specific phone (re-assign).
Disconnect Data ServiceCommunication and CollaborationDisconnect service no longer needed
DNS RequestInfrastructureDomain Name service request.
Dot Net (.Net)Infrastructure.Net web services for various WSU identity management needs.
DTS/SSIS packagesInformation SecurityMisc batch processing tasks
DWuploads SiteBusiness SoftwareUploads lists to Webi (Legacy)
EABInformation Security, Business SoftwareFinancial Data Wharehouse Extraction for Webi (Legacy)
Echeck Central Payment (WS)Individual SoftwareStart of the eCheck Central Payments process
Echeck Profile (WS)Individual SoftwareLet's you look up your eCheck profile
Echecks Central Payment SiteBusiness SoftwareWebsite that hosts Echecks Payment GUI
EcommerceBusiness SoftwareCollection of DTS packages for processing Cybersource data
Ecommerce Admin SiteAdministrative and BusinessWebsite that hosts Ecommerce GUI
ECSIBusiness SoftwarePackage for processing student ECSI government loans
Eforms SiteAdministrative and BusinessPass through for eForms content
Emergency NotificationsIndividual SoftwareDesigned to provide Emergency niotificatuions to student and staff
Endpoint Networks (Wired and Wireless)Network Resources
Enterprise Data WarehouseBusiness SoftwareThe university enterprise data warehouse is a secure, central repository that integrates data from many sources across so faculty and staff can make data-informed decisions.  We architect the data models specifically for analytics and reporting needs.
ESG Professional ServicesBusiness SoftwareTechnical Project Specification, Mangement, Design & Construction
ESG SFTPInfrastructure, Business SoftwareSFTP platform for internal ESG/ITS use
ESRI-ArcGISIndividual SoftwareProvides contextual tools for mapping and spatial reasoning so you can explore data and share location-based insights.
Ethernet ActivationInfrastructureDepartment request to activate a new Data Service (Copper or Fiber) on an existing Data Jack.
Ethernet ConnectionCommunication and Collaboration, InfrastructureConfiguration: activation, modification, or deactivation of ethernet services.
Ethernet DisconnectInfrastructureDepartment request to disconnect data service from Data Jack.
Everett Auth CodesCommunication and CollaborationRemote location authorization code to allow long distance or international dialing from a phone.  Only for Everett location devices.
ExchangeCommunication and Collaboration, Individual Software
eXplorance BlueAdministrative and Business, Individual SoftwareAdminister & support Student Course evaluations software solution for Provost office
Extension Site Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Extension locations supported by WSU Pullman phone system and not an REU.
Fiber LeasingNetwork Resources
Fiber SplicingNetwork Resources, InfrastructureFiber splicing and fiber termination including testing and certification of the fiber.
Fiber Termination/PatchingNetwork Resources, Infrastructure
Firewall RequestInformation Security, Network ResourcesRequest to modify existing Firewall rules regarding perimeter access.
Firewall ServicesInfrastructure, Network ResourcesNew network establishment for SLA customers or VSYS customers.
Firewall-as-a-ServiceNetwork Resources
Friend IDInfrastructure, Individual SoftwareThe process for creating an account with WSU that is not a NID.
Global Protect VPN (Service Catalog)Infrastructure, Network ResourcesJoin the WSU network from anywhere in the world. The WSU VPN places your computer within WSU's network, giving your device a WSU IP address and access to private WSU resources including the Libraries and paid publications.
Google developer accountBusiness SoftwareMaintain Google Developer account, permissions, and application approval.
Grades First SiteBusiness SoftwarePass thorough for GradesFirst system
Graduate FeeIndividual SoftwarePayment site for graduation and certificate fees
G-SuiteBusiness SoftwareManage Chromebooks and Google Enterprise services.
Health and WellnessAdministrative and BusinessProcesses the Health and Wellness file.
Hunt PilotBusiness SoftwareDirectory number for calling into a specific hunt group queue on the system.  Pilot numbers cannot physically reside on a phone device.
IBM SPSS SoftwareIndividual SoftwareSPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment.
ImagingBusiness SoftwareProvide an API for customers to submit digital documents to webcenter content
Imaging API (v1-3)Business Software
Incident ResponseInformation SecurityIncident Response Plan is a service that allows the ITS Security Operations team members to identify, respond to and report a data security concern.
Information Security listingsInformation Security
Information Technology Security Risk ReviewAdministrative and BusinessCompliance and risk review for technology contracts and services.
Innovate E-Check LicenseAdministrative and BusinesseCheck and Refunds for Student Finance
Innovate E-Commerce Server LicenseAdministrative and BusinesseCheck and Refunds for Student Finance
Integration HubBusiness SoftwareA Dynamic ETL engine designed for internal integration
IntuneBusiness SoftwareMDM for Windows, MacOS, iOS, and Android devices.
IoT NetworksInfrastructure, Network Resources
IP Address RequestInfrastructure, Network ResourcesNew static IP address or change to static IP address.
ITS Knowledge BaseIndividual SoftwareThe ITS Central Repository for system-wide technical issues and resolutions, services offered, glossary of terms, and helpful technical tips specific to WSU.
Juniper 100GInfrastructure, Network Resources100 Gig Connection between ITS equipment.
Kamiak/HPCBusiness SoftwareThe Center for Institutional Research Computing (CIRC) provides high-performance computing (HPC) resources for the WSU research community. These resources are available for use in research by all faculty, students, and staff at any of WSU’s campuses, at no cost.
Kitsap Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Mt Vernon REU location supported by WSU Pullman phone system.
L2 Juniper 10GInfrastructure, Network Resources10 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
L2 Juniper 1GInfrastructure, Network Resources1 Gig Connection between ITS equipment and customer equipment.
L2 Juniper 25GInfrastructure, Network Resources25 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
L2 Nexus 1gInfrastructure, Network Resources1 Gig Connection between ITS equipment and customer equipment.
L2 Nexus 40gInfrastructure, Network Resources40 Gig Connection between ITS equipment
L2Nexus 10gInfrastructure, Network Resources10 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
LastPassBusiness SoftwarePassword Keeper
Layer 2 (10G) ConnectionInfrastructure, Network Resources10 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
Layer 2 (1G) ConnectionInfrastructure, Network Resources1 Gig Connection between ITS equipment and customer equipment. (Most cases fiber links)
Library FinesBusiness SoftwareProcesess the Library Fines and sends them to the library
Line AppearanceCommunication and CollaborationLine other than line 1 on a phone with multiple line capabilities.
Log Source OnboardingInformation SecurityThis service is used to add logs to Central Log Monitoring.
Long Distance AccessCommunication and CollaborationAbility for a directory number to place long distance or international calls.
Lucid ChartsBusiness SoftwareProject Charting
LynxBusiness SoftwareConnection server between MyWSU and 25Live
Mailman ListsCommunication and CollaborationDistribution listserv's enabling group communication through email.
MalwarebytesBusiness SoftwareAntivirus and malware detection and remediation tool.
Manage SAs & DELsBusiness SoftwareDepartment request to added or remove access for the PCR-360 system.  Request to add Budget and Budget access to profiles.
Managed Account Request FormBusiness Software, Communication and CollaborationIn Office365, a Departmental Account is now created as a Shared Mailbox with one primary owner (by default this is the requestor unless otherwise specified). Once the mailbox is created it will automatically appear as an additional mailbox in your Outlook Client. There is no longer a need for a password. 
Managed Server SupportInfrastructureITS management and security of a server operating system.
MATLAB / SimulinkBusiness Software, Individual SoftwareAnalysis, design, modeling, simulation, code generation, and testing software
MFA ResetIndividual SoftwareSite to allow users to manage the security of their network ID.
Microsoft 365Business Software, Individual SoftwareMicrosoft 365 Information
Microsoft 365 AppsIndividual SoftwareMicrosoft 365 Apps is the suite of Microsoft applications that can be installed on up to five PCs, five tablets, and five phones per user.  The software available includes: Word, Excel, Outlook, PowerPoint, and OneNote.
Microsoft 365 Apps for the webIndividual SoftwareMicrosoft 365 Apps for the web is a set of services that allows you to edit Word, Excel, and PowerPoint documents and use OneNote online via a web browser.  This includes collaborate editing using real-time co-authoring.
Microsoft 365 BookingsBusiness SoftwareSimplify how you schedule and manage appointments both inside and outside your organization.
Microsoft 365 FormsBusiness Software, Individual SoftwareCollect data and information easily.  Simple to use alternative to Qualtrics when you want simple to use data collection that integrates with Microsoft 365 products. Qualtrics is recommend for scientific or more formal data surveys at WSU. 
Microsoft 365 ListsIndividual SoftwareAllows users to create, share, and track data inside lists, similar to Asana or Google Tables.
Microsoft 365 Microsoft Flow (aka: Power Automate)Business Software, Individual SoftwareAutomate and streamline repetitive tasks and business processes.
Microsoft 365 Microsoft Flow Free (aka: Power Automate Free)Business Software, Individual SoftwareAutomate and streamline repetitive tasks and business processes.
Microsoft 365 OneDriveIndividual SoftwareOneDrive is a cloud service for all active students, faculty and staff associated with their WSU Network ID, where you can store, share, and sync your files.  You can update and share your files from any device with OneDrive.
Microsoft 365 OneNoteIndividual SoftwareCross-functional notebook for all your notetaking needs. 
Microsoft 365 OutlookIndividual SoftwareExchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications through the Outlook on the web and Outlook application.
Microsoft 365 PlannerIndividual SoftwareOrganize and assign tasks and projects.
Microsoft 365 PowerBI ProfessionalIndividual SoftwareBusiness Intelligence tool to create workspaces, visual dashboards and reports using powerful data analytic tools.  This version also comes with an app you can install on your device. 
Microsoft 365 Project ProfessionalIndividual SoftwareManage small to large projects and initiatives with a premier project and portfolio management application.  This version also comes with an app you can install on your device.
Microsoft 365 SharepointIndividual SoftwareSharePoint Online is a web platform that can be used to store, organize, share, and access information from any device. 
Microsoft 365 ShiftsIndividual SoftwareShifts in Microsoft Teams is a schedule management tool that helps you create, update, and manage schedules for your team.
Microsoft 365 StreamIndividual SoftwareCreate, upload, share, and discover video.
Microsoft 365 SwayIndividual SoftwareCreate, upload, share, and discover video.
Microsoft 365 TeamsIndividual SoftwareMicrosoft Teams offer a modern group workspace within Microsoft 365 that includes tools and content targeted for teams of people working towards a common goal or purpose
Microsoft 365 Teams PremiumIndividual SoftwareAdditional features in Teams such as additional custom meetings options, premium events, and advanced virtual appointments. Note: This is typically used in the WSU environment to add SMS notifications to Bookings appointments. 
Microsoft 365 To-DoIndividual SoftwareManage To-do lists for any project or task.
Microsoft 365 Visio FreeIndividual SoftwareCreate, edit and view vector diagrams on the web.
Microsoft 365 Visio ProfessionalIndividual SoftwareCreate, edit and view vector diagrams with the Visio application, collaborate with multiple user edit, and link diagrams to data.  This version also comes with an app you can install on your device.
Microsoft 365 WhiteboardIndividual SoftwareIdeate and collaborate on a freeform canvas designed for pen, touch and keyboard.
Microsoft Bookings for WSU AdvisingIndividual Software, Business SoftwareMicrosoft Bookings is available (as requested) to advisor based roles at WSU to schedule appointments and with students.
Microsoft Bookings ServiceIndividual Software
Microsoft Configuration ManagerBusiness SoftwareManagement, deployment and security of devices and applications running the Windows operating System
Microsoft Departmental SoftwareBusiness SoftwareAccess to optional Microsoft Software for purchase
Microsoft Power BI FreeIndividual SoftwareBusiness Intelligence tool to review reports, apps, scorecards, dashboards and more.
Microsoft Teams (Service Catalog)Communication and Collaboration, Individual Software
MiddlewareInfrastructureCollection of openware products from Internet2 providing Identity and Access Management services.
Move Data (Ethernet) ServiceInfrastructureDepartment reqeust to Move an active Data Service from it's Active Data jack to an inactive Data Jack.  Only applys for Data jacks located on the same building floor.
Move Data ServiceInfrastructureMove an existing data service to a different jack location
Mt. Vernon Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Mt Vernon county extension location supported by WSU Pullman phone system.
Multi-Factor Authentication (MFA)Infrastructure, Individual Software
myWSU - Security/AccessBusiness SoftwareFirst point of contact and account management for myWSU account access, roles, rows, triage, and audits.
myWSU (Service Catalog)Administrative and Business, Individual Software
myWSU CustomizationBusiness SoftwareCustom development to modify or expand the processing in myWSU.
myWSU IntegrationBusiness SoftwareSystem or Data integrations with myWSU, both custom or delivered.  
myWSU SISIndividual SoftwareStudent Information System processing & Integrations
Network ID CreationInformation SecurityThe process for creating a User ID (NID). This could be for a student, affiliate, employee or Friend ID (FID). Third Party Access (TPA) for Parents/ Guardians uses the FID creation process.
New Analog LineNetwork ResourcesDepartment request for a Analog service for Fax, Alarm, or Elevator phone.  Does not include equipment.
New Centranet (CNET) LineNetwork ResourcesDepartment request for a Frontier analog line.  Only requested when no WSU service is available.
New Phone Services with New EquipmentCommunication and CollaborationDepartment request for New Phone service that includes Phone Service configuration and New VoIP phone instrument.
New Phone Services with New Equipment and AccessoryCommunication and CollaborationDepartment request for New Phone service that includes Phone Service configuration and New VoIP phone instrument with additional accessory equipment.
New Toll Free NumberCommunication and CollaborationDepartment request for a Toll-free number service, with ring down set-up.
New WSU Phone Number/No InstrumentCommunication and CollaborationDepartment request for New Phone service using a VoIP phone instrument preveously purchased by the department.  Includes configuration of new phone service.
NoticesIndividual SoftwareOfficial WSU comms platform for students and staff
OAC/OBIEE User GroupBusiness Software
Office 365 API Access Request FormBusiness Software, Communication and Collaboration
Office 365 Exchange OnlineIndividual Software, Communication and Collaboration
Office 365 Modern Group CreationBusiness Software, Communication and CollaborationOffice 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email. 
Office 365 Office OnlineIndividual Software
Office 365 OneDrive for BusinessIndividual Software, Business Software
Office 365 ProPlusIndividual Software, Business Software
Olympia State Relations Phone NumberCommunication and Collaboration
Online ITS Billing StatementsAdministrative and Business
Oracle Analytics Cloud Classic (OBIEE)Business SoftwareOAC Classics (OBIEE) is the analytics tools on the university enterprise data warehouse.  Users can access hundreds of pre-built dashboards and reports including Admissions, Student Records, Legacy Financial and HR data.
Oracle Analytics Cloud Data VisualizationBusiness SoftwareOAC Data Visualization is a new service offering for self-service analytics.  Data users can upload their own dataset, integrate data with the data in the university enterprise data warehouse (if they have access) and build their own data analysis.
Oracle Database Administration (ITS Internal)Business SoftwareWe offer database administration internal to my team and other ITS teams.
Passive Optical (GPON)Network ResourcesAdding adding additional ONTs to an existing GPON deployment  
Passive Optical (GPON) ChangeNetwork ResourcesConfiguration changes to ONT or ONT moves
Passive Optical (PON)Network ResourcesFiber optic network technology providing multiple-enduser access to WSU network resources.  Move/Add/Change configuration on ONT.
Password ResetIndividual SoftwareSite to allow users to manage the security of their network ID.
PaycentralIndividual SoftwareFor all eCheck WSU payments (Legacy)
PCHEES (Public Centralized Higher Education Enrollment System) Data SubmissionBusiness SoftwareWe compile dataset to submit to the state of Washington PCHEES.
Phone Connection (Non-Standard)Communication and CollaborationPhone connection offered to external or self-supporting units.
Phone InstrumentsCommunication and CollaborationNew phone equipment purchase.
Phone NumbersCommunication and Collaboration
Phone ReplacementCommunication and Collaboration, InfrastructureDepartment request to replace/upgrade VoIP Phone instrument on an existing Phone Service.  Includes purchase of new VoIP Phone instrument and configuration of service for the new Phone instrument.
Phone Service UpdatesCommunication and CollaborationDepartment request to update configuration for specific phone services.  Configuration ranges from billing budget, Caller ID (user), Softphone client user, Voicemail box resets, Voicemail Message to email settings, Long Distance access, Multi-button set-up for Multi-line phones (excluding instruments with expansion key pads), and Disconnect Phone Service.
Phone TreeCommunication and CollaborationRecorded greeting with numerical caller input to direct calls.  For example:  Press 2 for Admissions.
Phone Tree UpdateCommunication and CollaborationDepartment request to update configuration for existing Phone Tree service.
POS Extract SiteBusiness Software Set the start date for all of the ecomerce jobs and packages
ProofPointCommunication and Collaboration, Business SoftwareProofPoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.
Prosser Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Prosser REU location supported by WSU Pullman phone system.
Puyallup Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Puyallupr REU location supported by WSU Pullman phone system.
QualtricsBusiness Software, Individual SoftwareAdminister Qualtrics survey software contract for Provost office. 
Query AD Campus M V2Business SoftwareWeb service that translates AD group memberships to Campus M group memberships
QueryADattributes (WS)Business SoftwareWeb service SOAP that provides data AD group assignemnts for staff or students
ReachMe AnywhereCommunication and CollaborationThis provides the ability to have calls to the office ring either a cell phone or another number after a few rings. This feature does not require a smart phone. Calls can be switched back and forth between a cell phone and the office phone.
RedCapBusiness Software, Individual SoftwareAdminister RedCap Survey software for academic & research surveys software and servers
Regulated Data EnvironmentsBusiness Software
Replace Phone InstrumentCommunication and CollaborationReplace current phone device.
Reset VoicemailCommunication and CollaborationDelete current voicemail box and all contents and reininitate setting PIN to last 4 digits of the directory number.
Reset Voicemail PINCommunication and CollaborationReset 4-digit access to log into voicemail system to retreive messages.
Risk AssessmentsInformation SecurityA Risk Assessment is used to identify IT security risks associated with a system/service. A Security Assessment must be completed before requesting a Risk Assessment. 
RoboRegistrarBusiness SoftwareSupport the connectivity of the Roboregistrar software to myWSU and the ability to print transcripts.
Role-Based NetworkingBusiness SoftwareRole-based networks are small networks that are built to serve a specific function or set of users, as compared to large, general-purpose building networks. Role-based networks are helpful to simplify firewall Access Control Lists, manage customer devices, and in some cases, to segment network traffic.
Sans FontsBusiness Software
SCCMBusiness SoftwareWindows device management tool.
Schedulable Location RequestBusiness Software, Individual Software, Communication and CollaborationLocation accounts are used when a department needs to monitor and manage a conference room or other public locations in their area.
Schedulable Resource AccountBusiness Software, Individual Software, Communication and CollaborationResource accounts are used when a department needs to manage a resource such as a laptop, projector, or vehicle.
Schedule SurferBusiness SoftwareAllows enrollers to build student schedules
Second NumberCommunication and CollaborationSecond directory number assigned to a department/activity/person
Security AssessmentsInformation SecuritySecurity Assessments evaluate the security controls of in an information system to determine the extent to which the controls are implemented correctly, operating as intended, and producing the desired outcome. 
Security Engineering and ArchitectureInformation SecurityCustom services built upon request.
Self-Service Email ForwardingIndividual Software, Communication and Collaboration
Server BackupInfrastructure, Business SoftwareFile backup of ITS and SLA customer servers.
Server HostingInfrastructure, Business SoftwareHosting of physical servers in ITB datacenter.  Providing power via UPS, cooling, networking, and secure room access.
Service Level AgreementsAdministrative and BusinessAgreements to provide service, consulting, and potential ongoing support for agreed upon services between central WSU ITS and other WSU units/departments.
Service RatesAdministrative and Business
Shared Info SiteIndividual SoftwareEmergency notification website
SharePointCommunication and Collaboration, Business Software
Sharepoint FormsCommunication and CollaborationRequest the ITS Business Forms service 
SharePoint Hosting ServicesAdministrative and Business
Single In-BoxCommunication and CollaborationThis provides the ability to receive voicemail messages as an Outlook/Exchange email message with the voice message delivered as a .WAV file attachment. The system synchronizes message status, deletions, and the message waiting light between the email and phone systems.
Skagit County Phone NumberCommunication and CollaborationRemote location directory number.  Specific to Skagit county location supported by WSU Pullman phone system.
Slate WSU extractBusiness SoftwareSyncs data from MyWSU to Slate
Software Site LicensesAdministrative and Business
Splunk Access RequestInformation Security
SPSS - AMOSBusiness SoftwareIBM SPSS AMOS is a powerful structural equation modeling software that enables you to support reserach and theories by extending standard multivariate analysis methods, including regreesion, factor analysis, correlation, and analysis of variance.
SPSS Statistical SoftwareIndividual SoftwareSPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment
SQL Database Administration (ITS Internal)Business SoftwareWe offer database administration internal to my team and other ITS teams.
SSL CertificatesInformation SecurityThis SSL certificate service allows subscribed customers to request and obtain SSL certificates of three different types.
SSO & FederationInformation SecurityWSU ITS provides Single Sign-on (SSO) Federation services for WSU departmental IT Professionals. The supported service is cloud-provided by Okta. With this service, you can securely authenticate each person that comes to your web application, which is called a Service Provider. 
Static Web Service (Cloud front)Business SoftwareServes static content to the WWW
Student Information Systems - MyWSU AccessIndividual Software, Business Software, Administrative and Business
Suitable CCapBusiness SoftwareProvides data regarding new student achievements
Telephone Product InformationCommunication and Collaboration, Infrastructure
Third Party AccessIndividual SoftwareStudents can choose to share their university information with their parents, guardians or other third party through “Third Party Access.” This allows individuals to sign in to myWSU and view a student’s official WSU records, including financial account balances, financial aid, class schedules, grades and much more.
Toll Free NumberCommunication and CollaborationRequest for Toll Free number from carrier.
TouchNet IntegrationsBusiness SoftwareProviders method for legacy system to integrate with TouchNet
UISS Batch serversBusiness SoftwarePlatform to execute batch jobs and CTM agents
UISS DB Prod/TestBusiness SoftwareHouses database for financial data
University Payments (WS)Business SoftwareLet's you look up routing numbers for WSU to ensure proper bank routing information is in place
URR (Unit Record Report) Data SubmissionBusiness SoftwareWe compile dataset to submit to the state of Washington WSAC.
Vendor Contract ReviewInformation Security
Virtual NumberCommunication and CollaborationDirectory number not assigned to a device, ACD pilot, or Hunt pilot.  For example, a number assigned to a message only voicemail.
Virtual Server HostingInfrastructure Hosting of virtual servers on ITS virtual infrastructure.
Voicemail (Associated with physical equipment: not message only service)Communication and CollaborationBuild/modify/delete the messaging function of WSU phone system. Billable only if the voicemail box was not requested on initial phone setup.
Voicemail (Message-Only Service)Communication and CollaborationBuild/modify/delete messaging function.  Does not require or include physical equipment set up.
VoIP Phone Feature Changes, Additions, or Custom OptionsCommunication and CollaborationVoIP Phone feature changes, additions, or custom options requested after initial purchase. Standard features offered with initial phone purchase include single inbox messaging, reach me anywhere, restricting/unrestricting long distance access, etc.
Vulnerability ScanningInformation SecurityThis service provides for the identification of vulnerabilities via vulnerability scanning, patch  releases, configuration review, and compliance.
WatsonBusiness SoftwareChatbot used by CSD
WebAdmitAdministrative and BusinessAdminister & support Graduate School’s software system for Graduate Applications. 
WebAdmit IntegrationAdministrative and BusinessAdminister integration and batch processing around Graduate School’s Applications from Liaison’s WebAdmit software
Wenatchee Phone NumberCommunication and CollaborationRemote location directory number.  Specific to TFREC REU location supported by WSU Pullman phone system.
Wireless Guest Account (SSID)Communication and Collaboration, Network Resources
Wireless Site SurveyNetwork Resources, InfrastructurePerform site survey to determine wireless coverage in a specific location.
Wireless Support & EngineeringNetwork Resources, InfrastructureWireless engineering and planning. 
WSU Account AssistanceIndividual SoftwareFirst point of contact for all WSU Account Assistance including but not limited to NID/FID PW/MFA changes/resets/exception, NID rename, Compromised NID triage, and Okta changes.
WSU Everett Phone NumberCommunication and CollaborationRemote location directory number.  Specific to WSU Everett location supported by WSU Pullman phone system.
WSU Guest WirelessNetwork Resources
WSU Mobile ApplicationIndividual SoftwareMaintain CampusM application configuration, custom development, and validate application updates delivered by vendor.
WSU NON PULLMAN PHONE NUMBERCommunication and CollaborationNon Pullman or supported WSU Extension location.
WSU Phone NumberCommunication and CollaborationWSU Pullman campus phone number.
WSU Softphone NumberCommunication and CollaborationSoftphone client such as Jabber only.  No physical handset associated with number.
WSU Softphone SetupCommunication and CollaborationCisco Jabber.  This provides up to eight lines for use on Windows and Mac desktops, laptops, and Surface devices. It also provides single line support on tablets and mobile devices to include iPhone and Androids. Support for local network and endpoint computers and devices is not covered by ITS.
WSU WestCommunication and CollaborationRemote location directory number.  Specific to WSU Seattle location supported by WSU Pullman phone system.
WSU Wireless (SSID)Communication and Collaboration, Network ResourcesAccess to WSU wireless network (available across multiple campuses).
WSUnetNetwork Resources
Zoom VideoconferencingCommunication and CollaborationZoom helps consolidate communications, connect people, and collaborate better together whether for academics or meetings. Features include cloud recording and retention, persistent chat, whiteboarding, breakout rooms, polls, Q&A, post-meeting surveys, and special licenses for events and webinars.
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